Summary
Work History
Education
Skills
Timeline
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NATALIA MAHEEN

ILFORD,ESSEX

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Work History

Team Member

Cafe Royale London
Basildon, Essex
01.2025 - 02.2025

Greet customers warmly and make them feel welcome.

Take customer orders accurately and efficiently.

Answer questions about the menu, including recommendations and modifications.

Handle complaints or concerns professionally and promptly.

Operate the cash register and process payments (cash, card, digital).

Maintain a clean counter, dining area, and restrooms.

Prepare coffee and espresso-based drinks (e.g., lattes, cappuccinos) to standard.

Clean and sanitize equipment (espresso machines, grinders, blenders).

Education

Master of Business Administration - Managment with Digital Marketing

University of Hertfordshire
Hatfield
09.2024 -

Bachelor of Science - Computer Science

Government College University
Faisalabad
10.2017 - 10.2021

Skills

  • Complaint management
  • Customer Service
  • Client service
  • Customer relations
  • Problem-solving
  • Team Work Collaboration

Timeline

Team Member

Cafe Royale London
01.2025 - 02.2025

Master of Business Administration - Managment with Digital Marketing

University of Hertfordshire
09.2024 -

Bachelor of Science - Computer Science

Government College University
10.2017 - 10.2021
NATALIA MAHEEN