Natalia Macznik
Edinburgh
Summary
A meticulous, knowledgeable and goal-orientated individual interested in developing an administrative career. Credit controller who is persistent and professional in pursuing resolutions with customers due to being a poised communicator with a talent for achieving exceptional results with tough caseloads. With great knowledge in credit control and administration, financial workplaces and customer service are instinctive. A skilled administrator who is highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions with a proven track record of devising successful technological and marketing strategies to increase the efficiency of workplaces and exceed targets and expectations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Finance Adminstrator
University of Edinburgh
Edinburgh
02.2024 - Current
- Reconciled monthly bank statements, improving overall financial transparency.
- Handled invoicing procedures for improved cash flow management.
- Negotiated terms with suppliers leading to better payment schedules.
- Maintained accurate records of all company expenses, aiding budget management efforts.
- Assisted in annual audit preparation, ensuring compliance with regulatory standards.
- Utilised advanced Excel skills to automate routine tasks, increasing work efficiency.
- Collaborated with accounting team on end-of-year tax preparations, reducing calculation errors significantly.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
Credit Controller
Permanent Menzies Distribution Edinburgh
04.2023 - Current
- Post journal transactions and cash receipts on sales ledger.
- Minimise risk by proactively advising management of active payment issues.
- Manage 250 accounts within the financial ledger.
- Inform new customers on up-to-date credit terms and conditions.
- Create pivot tables and VLOOKUPS in Excel.
- Identify most pressing client debt cases to pursue.
- Investigate invoices, requesting appropriate evidence from suppliers.
- Negotiate terms and conditions, payment plans and settlements.
- Assess customer compliance with repayment schedules through thorough account reviews.
- Document and analyse all expenses and maintained and managed relevant databases.
Customer Service Advisor Administrator
RBC Brewin Dolphin Edinburgh
10.2022 - 05.2023
- Check credit records on databases and maintaining and updating these databases on a regular basis.
- Work with new hires to educate on various customer service tasks, product specifications and company protocols.
- Produce high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Communicate with customers through inbound and outbound calls and emails and provide them with helpful solutions and advice regarding their concerns and issues.
- Sustain continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
- Collaborate with different departments to maintain positive rapport and smooth workflow.
- Review repeated issues within operations and business management to solve problems and improve company outcomes.
Sales Advisor
Acanthus Interiors
Edinburgh
02.2022 - 10.2022
- Highlight product features and benefits in line with customer needs, securing high-value sales.
- Maximise sales opportunities by regularly replenishing stock levels of recently sold products.
- Handle concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Greet customers as a front of house member to establish positive first impressions, enhancing in-store experiences.
- Make expert recommendations for furniture, wall hangings, lampshades and cushions to create cohesive finished spaces.
- Meet with clients to determine décor needs and project scopes covering space planning, layout and colour schemes.
- Accept and process cash, cheque, card and mobile payments using POS systems.
Sales Assistant
CeX
05.2021 - 05.2022
- Greet customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increase seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Shelf and merchandise new products in visually appealing, organised displays to engage customers.
- Use product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Use fault-finding and troubleshooting expertise to detect errors and develop technical solutions.
- Use precision meters and measurement tools for accurate testing of technological devices.
- Utilise non-destructive testing methods for minimised waste.
Education
Master of Science - Criminology and Forensic Psychology
Edinburgh Napier University
09.2021 - 01.2023
Bachelor of Science - Psychology
University of Stirling
09.2017 - 06.2021
Higher National Certificate - Social Sciences
Edinburgh College
08.2016 - 06.2017
Skills
- Ability to work and strategise within a team
- Personal responsibility and innovative thinking
- Create financial ledgers and manage accounts
- Taking outbound and inbound calls
- Problem-solving
- Presenting and public speaking
- Time management and organisation
- Customer relations
- Budgeting, invoicing, credit controlling and banking in industrious environments
- SEI and SAP fluency
- Report and documentation organisation
- Data management
- Microsoft Office 365 expertise
- Scheduling and calendar management
- Strategic planning
- Effective networking
- Ethical conduct
Additional Information
References available upon request.
Custom
Personal Information
Timeline
Finance Adminstrator
University of Edinburgh
02.2024 - Current
Credit Controller
Permanent Menzies Distribution Edinburgh
04.2023 - Current
Customer Service Advisor Administrator
RBC Brewin Dolphin Edinburgh
10.2022 - 05.2023
Sales Advisor
Acanthus Interiors
02.2022 - 10.2022
Master of Science - Criminology and Forensic Psychology
Edinburgh Napier University
09.2021 - 01.2023
Sales Assistant
CeX
05.2021 - 05.2022
Bachelor of Science - Psychology
University of Stirling
09.2017 - 06.2021
Higher National Certificate - Social Sciences
Edinburgh College
08.2016 - 06.2017
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