Natalia Kyriacou
London
Summary
Accomplished business operations professional with over 10 years of experience in management, administration, and due diligence roles. Proven track record of enhancing operational efficiency, data analysis/entry, and providing business support. I am looking to advance in a dynamic organisation where I can leverage my expertise to drive productivity and contribute to business success.
Overview
12
12
years of professional experience
Work history
Administrative Officer
Home Office
2024.11 - Current
- Provide administrative support through file tracking, correspondence logging, inbox management, issuing letters and responding to customer queries.
- Consistently exceeded daily, weekly and monthly performance targets by 25–50% while maintaining accuracy and efficiency in a fast-paced operational environment.
- Scan and digitise supporting evidence, ensuring accurate updates across internal databases and case management systems.
- Ensure case files are decision-ready for casework, appeals and removal processes.
- Respond to enquiries from customers and legal representatives, providing timely updates and support on asylum-related matters.
- Process and create Application Registration Cards (ARC) for eligible customers in line with Home Office procedures and service standards.
- Liaise with colleagues and external stakeholders to resolve administrative issues and support smooth running of asylum operations.
- Work within strict government policies, data protection guidelines and confidentiality requirements when handling sensitive personal information.
Executive Officer
Illegal Migration Intake Unit (IMIU), Home Office
2023.11 - 2026.05
- Conducted remote interviews for those who have entered the UK illegally while utilising interpreters to establish the individuals' reasons for claiming asylum and obtain details about their personal circumstances
- Updating all Home Office systems to ensure all asylum claims have been logged and are ready to be progressed to the next stage
- Producing relevant immigration paperwork and documentation
- Mentored new starters in conducting screening interviews, providing advice and guidance to help them effectively carry out interviews when beginning their roles
- Completing safeguarding referrals for applicants who have any medical, physical, or mental health concerns
- Identifying and referring potential victims of human trafficking or modern slavery to the National Referral Mechanism and ensuring they receive appropriate support
Clinic Manager
The Laser Clinic Group
2017.01 - 2023.11
- Managed staff: hiring, training, assigning work, evaluating performance, and providing feedback
- Launched targeted marketing campaigns, this increased engagement on social media by 50%
- Partnered with local businesses and and participated in community events, which increased new client acquisitions by 20%
- Led change management initiatives to drive organisational change and adaptation
- Managed projects to introduce new treatments and services, ensuring successful implementation and seamless integration into clinic operations
- Used team and customer feedback to enhance service provisions, resulting in a reduction in complaints and improved overall customer satisfaction
- Achieved a 20% increase in sales through effective data management and report analysis
- Conducted monthly meetings to develop strategies and set objectives aimed at driving business performance and achieving monthly targets.
Executive Assistant/Office manager
Happy Wood Stoves
2022.08 - 2023.10
- Provide high-level administrative support to director, ensuring smooth and efficient daily operations
- Manage complex calendars and diary management, including client scheduling and coordinating meetings
- Prepared reports to summarise operational results and financial performance
- Researched and reviewed regulatory, technical or market issues related to sustainability
- Process and generate accurate invoices for customers, ensuring adherence to billing terms and company policies.
- Facilitated training sessions for new staff members, enhanced onboarding experience.
- Assisted in project management, contributed to successful completion of crucial projects.
Receptionist
Sorbet Salons
2014.10 - 2017.12
- Managed bookings, phone calls and email enquiries, ensuring smooth daily salon operations.
- Scheduled appointments to maximise productivity and optimise time management.
- Delivered excellent customer service, encouraging repeat business and maintaining strong client relationships.
- Advised clients on aftercare and promoted salon services, treatments and offers to support sales.
- Improved customer satisfaction from 80% to 100% within 30 days by addressing feedback and enhancing service quality.
Skills
- Operations Management
- Training & Mentoring
- Strategic Planning
- Project Management
- Analytical Thinking
- Microsoft Office Proficiency
- Process Improvement
REFERENCES
References available upon request
Timeline
Administrative Officer
Home Office
2024.11 - Current
Executive Officer
Illegal Migration Intake Unit (IMIU), Home Office
2023.11 - 2026.05
Executive Assistant/Office manager
Happy Wood Stoves
2022.08 - 2023.10
Clinic Manager
The Laser Clinic Group
2017.01 - 2023.11
Receptionist
Sorbet Salons
2014.10 - 2017.12