Natalia Kaputa
Summary
As an HR Assistant with nearly two years of experience, I am driven by a deep passion for creating a work environment that transcends the ordinary. Creating an environment where employees not only thrive but also find fulfilment and meaning in their work is something I am committed to. My diverse experience in recruitment, onboarding, employee relations, and performance management has given me a strong skill set as well as an in-depth understanding of HR processes. My unwavering commitment to diversity and inclusion sets me apart from other candidates. Diversity is a key component of innovation and success, and I strongly believe that it drives innovation. I strive to cultivate a workplace culture that embraces and celebrates the unique perspectives and talents of each individual by championing collaboration, respect, and open communication.
Overview
6
6
years of professional experience
Work history
People Assistant & HR
Luma Restaurants ltd
2021.08 - 2023.11
- Assisting with recruitment, including posting job listings, reviewing resumes, and scheduling interviews
- Conducting new hire orientation and ensuring compliance with company policies and procedures
- Maintaining employee files and updating employee records
- Assisting with employee relations issues, such as conflict resolution and disciplinary actions
- Coordinating employee training and development programs
- Maintaining a positive and professional work environment.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Planned and scheduled meetings, creating agendas and minutes as needed.
Customer Advisor
Discover The World
2020.01 - 2021.05
- Answering incoming customer inquiries via phone, email or chat in a timely and professional manner
- Working with B2B on booking travel arrangements, including flights, hotels, car rentals, and activities
- Providing clients with information on travel requirements, such as visas and passports
- Handling customer complaints and resolving issues in a professional and efficient manner
- Collaborating with other team members to ensure that customer issues are resolved quickly and effectively
- Promoting Expedia's products and services to customers and identifying opportunities for upselling.
- Maintained up-to-date client records in database systems.
- Managed high-volume customer queries simultaneously through effective multitasking.
Waiting Staff
Twickenham Stadium
2020.01 - 2020.12
- Greeting customers and escorting them to their seats
- Taking food and beverage orders from customers
- Preparing and serving food and beverages to customers in a timely and efficient manner
- Responding to customer inquiries and complaints and resolving issues in a professional and timely manner
- Collaborating with other team members to ensure that all customer needs are met.
Customer Care Leader
Luma Restaurants ltd
2017.12 - 2020.01
- Greeting customers and taking their orders accurately and efficiently
- Handling customer complaints and resolving issues in a timely and professional manner
- Maintaining a clean and organized dining area, including clearing tables and floors
- Assisting with inventory management and restocking supplies as needed
- Operating cash registers and handling cash transactions
- Collaborating with other team members to provide excellent customer service.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied positive customer service approach to increase satisfaction levels.
- Wrote reports outlining project progress and results.
Education
GCSE or equivalent in English Language -
Lea Valley Academy
GCSE or equivalent in English Literature - undefined
Lea Valley Academy
GCSE or equivalent in Mathematics - undefined
Lea Valley Academy
GCSE or equivalent in Science - undefined
Lea Valley Academy
GCSE or equivalent in Polish - undefined
Lea Valley Academy
GCSE or equivalent in Spanish - undefined
Lea Valley Academy
UCL Level 3 Diploma in Art& Design - undefined
Barnet Southgate Collage
UCL Level 3 Extended Diploma in Art and Design - undefined
Barnet Southgate Collage
Skills
- Customer Care
- Leadership
- Training and Development
- Recruitment and Talent Acquisition
- HR laws and regulations
- Performance Management
- Strong organizational and administrative skills
- Microsoft Office and HR systems
- Attention to detail and accuracy
- Problem-solving
- Emotional intelligence
- Analytics
- Interpersonal communication
- Social media marketing
Timeline
People Assistant & HR
Luma Restaurants ltd
2021.08 - 2023.11
Customer Advisor
Discover The World
2020.01 - 2021.05
Waiting Staff
Twickenham Stadium
2020.01 - 2020.12
Customer Care Leader
Luma Restaurants ltd
2017.12 - 2020.01
GCSE or equivalent in English Language -
Lea Valley Academy
GCSE or equivalent in English Literature - undefined
Lea Valley Academy
GCSE or equivalent in Mathematics - undefined
Lea Valley Academy
GCSE or equivalent in Science - undefined
Lea Valley Academy
GCSE or equivalent in Polish - undefined
Lea Valley Academy
GCSE or equivalent in Spanish - undefined
Lea Valley Academy
UCL Level 3 Diploma in Art& Design - undefined
Barnet Southgate Collage
UCL Level 3 Extended Diploma in Art and Design - undefined
Barnet Southgate Collage