Natalia Kacprzak
Peterborough
Summary
Motivated individual seeking dynamic roles to maximize skills and contribute to organizational achievements
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Chef
H&W
04.2025 - 03.2026
- Food preparation
- Keeping up with industry trends and creating new recipes
- Reviewing the menu and doing inventory
- Following the budget set by the Restaurant Manager
- Ordering food for the kitchen
- Monitoring food production
- Ensuring standard portions and quality of dishes
- Maintaining a clean and safe kitchen and ensuring sanitation practices in the kitchen
- Coordinated prep work, streamlined the cooking process.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Reduced food waste to improve profitability.
- Maintained high safety standards during food preparation and serving procedures.
- Collaborated closely with suppliers, secured fresh ingredients daily.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
Optical Assistant
Specsavers
03.2020 - 03.2025
- Advising patients and customers on glasses and sunglasses
- Dispensing of all types of glasses and contact lenses to customers of all ages
- Pre-screening patients before eye examinations
- Cleaning and repairing glasses
- Stock control and ordering
- Dealing with enquiries: face-to-face, over the telephone and through email
- Arranging and booking appointments
- Providing customer aftercare and follow-ups
- Ensuring all shelves were clean and filled
- Adhering to Health & Safety regulations and company policies at all times.
- Answered customer queries with excellent product knowledge and professionalism.
- Processed payments accurately to maintain positive cash flow in the practice.
- Managed patient records to ensure data accuracy and confidentiality.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Contributed to increased sales with effective merchandising techniques.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
Receptionist
Travelodge
01.2015 - 01.2020
- Being the first point of contact
- Handling guest check-ins/outs
- Managing reservations
- Answering inquiries
- Taking payments and resolving complaints all while providing excellent customer service and representing the hotel's image.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Education
Level 1 and 2 - Business
Langley College
01.2012 - 04.2014
Skills
- Creative problem-solving
- Prioritization techniques
- Effective communication
- emotional resilience
- Critical problem analysis
- Grill operation expertise
- Meeting tight deadlines
- Multitasking under pressure
- Dedication to cleanliness
- Conflict Resolution
- Quality Assurance
Languages
English
Advanced
C1
Polish
Advanced
C1
French
Elementary
A2
Timeline
Chef
H&W
04.2025 - 03.2026
Optical Assistant
Specsavers
03.2020 - 03.2025
Receptionist
Travelodge
01.2015 - 01.2020
Level 1 and 2 - Business
Langley College
01.2012 - 04.2014