Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Fidala

Summary

Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and motivating others to achieve targets. Passionate about creative solutions and seeking opportunities to further develop skill.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Deployment Team Lead

Cogent Hire
Chorley
05.2022 - Current
  • Application of efficient claims handling focusing on customer care and minimizing finical exposure to incoming credit hire through investigation and negotiation skills.
  • Motivated and encouraged the team to achieve maximum productivity in line with KPI's.
  • Took lead in collating and reporting performance data.
  • Managed contracts and schemes while ensuring customer satisfaction
  • Collaborated with senior management in process development and implementation of strategy.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Mentored and coached junior staff to produce high-performing, quality team members.
  • Prioritized and assigned tasks for strategic and optimized distribution of workloads.

Operations Manager

The Blackpool Piers Ltd
Blackpool
04.2016 - 05.2022
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Processing cash handling, end-of-day reconciliation and banking procedures.
  • Prepared reports and review to enable company safety monitoring.
  • Conducted incident investigations to assess contributing factors and alleviate future risk.
  • Devised appropriate risk management plans, setting clear objectives to improve staff welfare and regulation compliance.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.

Contact Agent

Hays Travel
Remote
11.2021 - 02.2022
  • Used interpersonal skills to deliver excellent internal and external customer service.
  • Maintained comprehensive records and archives for thorough reference.
  • Fulfilled client requests within agreed timeframes to maintain satisfaction.
  • Provided accurate response to urgent Covid-19 enquiries such as testing and vaccinations
  • Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
  • Signposted callers to appropriate care pathways to reduce pressures on emergency services.

Education

Bachelor of Arts - Creative and Performing Arts

Liverpool Hope University
Liverpool
09.2018 - 06.2021

A-Levels - Performing Arts

Blackpool and Fylde College
Blackpool
09.2014 - 07.2016

Skills

  • Motivational leadership
  • Excellent communication
  • Customer relationship management
  • Employee coaching and mentorship
  • Team development strategies
  • Adaptable
  • Multilingual

Timeline

Deployment Team Lead

Cogent Hire
05.2022 - Current

Contact Agent

Hays Travel
11.2021 - 02.2022

Bachelor of Arts - Creative and Performing Arts

Liverpool Hope University
09.2018 - 06.2021

Operations Manager

The Blackpool Piers Ltd
04.2016 - 05.2022

A-Levels - Performing Arts

Blackpool and Fylde College
09.2014 - 07.2016

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Natalia Fidala