Natalia Cichonska

Handled customer onboarding and account setup, providing guidance and education on FedEx tools and services to ensure a smooth start. Supported pre-sales activities by assisting customers with queries and service information. Delivered a high standard of customer experience throughout the onboarding journey, ensuring customers felt confident and supported. Resolved customer issues efficiently by working cross-functionally with teams including Operations, GTS, Finance, and Customer Experience.

Oversaw stock control and maintained accurate records using Excel, supporting efficient inventory tracking and reporting. Coordinated team activities and planned workloads to ensure tasks were completed effectively and on time. Carried out dispatch checks to maintain high levels of accuracy and minimise errors. Also supported leadership duties by assisting with daily operations and helping to keep the team organised and productive.

Managed and supported a team in a fast-paced coffee shop, overseeing performance, organising shifts, and training staff to maintain high service standards. Helped make the business a go-to choice for customers by improving service quality, and overall customer experience. Built a positive team environment by resolving issues quickly, encouraging teamwork, and keeping operations running smoothly during busy periods.