Natalia Chiarinelli
London
Summary
Engagement-focused professional with a First-Class Psychology degree and proven experience coordinating programmes, events, and communications across healthcare, education, and customer-facing environments. Experienced in hybrid and in-person event logistics, CRM and digital platform management, procurement, stakeholder engagement, and survey analysis. Trusted to support senior leaders, manage multiple projects simultaneously, and deliver high-quality results in fast-paced settings. Highly organised, adaptable, and motivated to contribute to meaningful engagement initiatives and the development of inclusive, impactful programmes.
Overview
6
6
years of professional experience
Work history
Education & Training Administrator
Kingston and Richmond Foundation Trust (NHS)
London
2025.06 - Current
- Coordinated teaching programmes, inductions, and professional development events for resident doctors, as measured by consistently high attendance and positive feedback, by managing rooms, AV, catering, speakers, registrations, and post-event surveys.
- Maintained trainee records and portfolios audit-ready, by leading the administration of the Moodle learning platform and updating ARCP documentation for multiple cohorts.
- Streamlined study leave administration, ensuring monthly NHSE reimbursement reports were submitted on time, by processing applications, updating local databases, and resolving trainee queries efficiently.
- Managed budgets and procurement for educational activities, by raising POs and tracking invoices through the SBS system and liaising with suppliers and finance teams.
- Supported senior clinical leaders, as measured by smooth governance and faculty meetings, by preparing agendas, minutes, and reports for Directors of Medical Education and Faculty leads.
- Enhanced trainee engagement and feedback, by designing post-event surveys, analysing results, and recommending improvements for future programmes.
- Delivered high-profile events such as awards days and multi-faculty teaching sessions, by overseeing logistics, providing on-site AV support, and coordinating with multiple departments.
- Acted as a key point of contact for trainees and staff, by managing shared inboxes, maintaining distribution lists, and liaising with internal and external stakeholders.
Trainee Sales Negotiator
Kinleigh, Folkard & Hayward
London
2024.10 - Current
- Built and maintained strong relationships with clients and external partners, as measured by successful transactions and repeat business, by providing clear guidance and responsive support throughout the sales process.
- Managed contracts, documentation, and databases with full compliance and accuracy, by coordinating with internal teams and third-party agents.
- Balanced business objectives with client satisfaction, by resolving issues efficiently and adapting workflows to meet changing priorities.
Treatment Coordinator (Private Dental Clinic)
Smiles & Smiles
London
2024.03 - 2024.10
- Oversaw patient documentation, scheduling, and CRM updates, as measured by smooth clinic operations, by coordinating with clinicians and administrative staff.
- Acted as the first point of contact for patients, resolving queries professionally and empathetically.
- Collaborated with healthcare professionals to coordinate treatment plans, ensuring timely follow-ups and accurate record-keeping.
Patient Services Advisor
Groves Medical Groves (NHS)
London
2022.05 - 2024.01
- Managed high-volume enquiries and appointment systems while maintaining confidentiality, as measured by patient satisfaction and accurate records.
- Supported communication between patients and clinical teams, ensuring timely responses and smooth workflows.
- Maintained detailed documentation in line with NHS data-protection requirements, demonstrating strong attention to detail.
Operations Assistant & Club Concierge
David Lloyd Clubs
London
2019.09 - 2024.03
- Supported front-of-house operations and member services in a high-traffic leisure environment, as measured by positive member feedback and efficient operations.
- Coordinated social, wellbeing, and community events, including registrations, on-site logistics, and follow-ups.
- Collected feedback and worked with management to improve member experiences and community engagement.
- Managed multiple responsibilities simultaneously, demonstrating strong time management and adaptability.
Education
Bachelor of Science - Psychology
University of Roehampton
LondonA-Levels -
Ursuline High School
LondonGCSEs -
Ursuline High School
LondonSkills
- Event logistics and coordination
- Hybrid and in-person events
- Stakeholder engagement and volunteer support
- Event communications and mailings
- CRM and database management
- Survey design and feedback analysis
- Procurement and purchase orders (SBS)
- Budget tracking and invoicing
- Microsoft Office (advanced)
- Moodle and digital platforms
- Customer service and inbox management
- Multi-project coordination
- Data protection and GDPR awareness
- Multilingual: English (fluent), Italian (B2), Spanish (B1)
Languages
Spanish
Intermediate
B1
Italian
Upper intermediate
B2
Timeline
Education & Training Administrator
Kingston and Richmond Foundation Trust (NHS)
2025.06 - Current
Trainee Sales Negotiator
Kinleigh, Folkard & Hayward
2024.10 - Current
Treatment Coordinator (Private Dental Clinic)
Smiles & Smiles
2024.03 - 2024.10
Patient Services Advisor
Groves Medical Groves (NHS)
2022.05 - 2024.01
Operations Assistant & Club Concierge
David Lloyd Clubs
2019.09 - 2024.03
Bachelor of Science - Psychology
University of Roehampton
A-Levels -
Ursuline High School
GCSEs -
Ursuline High School