Natalia Brociek

• Currently, managing a team of 30+ staff members from Front of House and Back of House at Ming Moon Wolverhampton Restaurant. Responsible for daily business operations and develop business strategies.
• As head of management, the role involves promotional resources, staff training/hiring, creating polices/documentations, staff rota, event planning, operating budgets, price promotions, money handling, customer complaints, monitoring cash/deposits, fire safety, EHO compliance and overall business operations.
• Implementing staff/management training programs and setting appropriate targets to help improve business and customer service.
• Ensuring company policies and procedures are being followed by staff members and management.
• Managing stock inventory for both FOH and BOH.
• Management of booking system and bookings via phone.
• Guided and encouraged my team to boost google reviews from 4.0 to 4.1 in under 4 weeks.

• Management of staff and monitored day-to-day operations.
• Handled customer complaints to resolve difficult situations in person and through email.
• Tracked team performance and progress. Organised staff training to improve and maintain restaurant standard.
• Conducted routine inspections of food quality and cleanliness standard.
• Stock control
• Ensured high standard of customer service from staff members.
• Had to manage shifts in absence of other management.

• Preparing and serving drinks
• Maintaining bar inventory
• Customer Service
• Cash Handling

Temporary Work

Temporary Work

Temporary Work