Natalia Brociek
Assistant Manager
Wolverhampton
Summary
Experienced Assistant Manager with extensive experience of 6+ years in hospitality and managing a team. Currently, I am performing General Manager and Assistant Manager duties. As a diligent student, I have graduated in Sociology and Criminology at the University of Birmingham, but my passion is driven by business. Currently, looking for a permanent workplace where I can continue to grow and develop as an individual. Over the years, I have gained experience from differing hospitality occupations. As a determined and dedicated individual, I am ready to contribute all of my knowledge and skills to create a successful business.
Overview
5
5
years of professional experience
1
1
Language
Work History
Assistant Manager
Ming Moon Wolverhampton
10.2022 - Current
- Currently, managing team of 30+ staff members from Front of House and Back of House at Ming Moon Wolverhampton Restaurant. I oversee daily business operations and develop business strategies.
- As head of management, I oversee promotional resources, staff training/hiring, creating polices/documentations, staff rota, event planning, operating budgets, price promotions, money handling, customer complaints, monitoring cash/deposits, fire safety, EHO compliance and overall business operations.
- My role involves implementing staff/management training programs and setting appropriate targets to help improve business and customer service.
- Ensuring company policies and procedures are being followed by staff members and management.
Supervisor
Ming Moon Wolverhampton
09.2019 - 10.2022
- My main role as Supervisor was to manage staff and monitor day-to-day operation.
- Handled customer complaints to resolve difficult situations in person and through email.
- Tracking team performance and progress. Organise staff training to improve and maintain restaurant standard.
- Conducting routine inspections of food quality and cleanliness standard.
- Stock control
- Ensuring high standard of customer service from staff members.
- Had to manage shifts in absence of other management.
- In 2017, I first got employed at Ming Moon for a year before leaving to move to University. In 2019, I returned as a staff member slowly rising within the business to the Management Team.
Education
Bachelor of Arts - Sociology And Criminology
University of Birmingham
Birmingham, United Kingdom 04.2001 -
Business, Double Business And Law
Aldersley High School
Wolverhampton, United Kingdom06.2017
Skills
Staff training/development
undefinedTimeline
Assistant Manager
Ming Moon Wolverhampton
10.2022 - Current
Supervisor
Ming Moon Wolverhampton
09.2019 - 10.2022
Bachelor of Arts - Sociology And Criminology
University of Birmingham
04.2001 -
Business, Double Business And Law
Aldersley High School
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