Natalia Beregoi
Customer Service Advisor
Slough
Summary
Experienced Customer Service Advisor , with over 8 years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.
Hardworking team member experienced with fast pace of food and beverages preparation. Ready to meet high customer demand with consistently attractive and delicious foods.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Crew Member
McDonald's
Slough
01.2024 - Current
- Prepared and packaged orders with precise presentation skills.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Established professional relationships with peers to enhance productivity and teamwork.
- Attended to customers with friendly and accurate service.
- Checked completed orders for accuracy, quality and presentation.
- Prepared tea, coffee and carbonated beverages for customers.
- Worked fast and accurately to meet customer needs and service goals.
- Ran orders from kitchen to dining areas.
- Acted as team player by helping colleagues finish their tasks.
- Prepared food and beverages within target timeframes.
- Trained in food safety and hygiene practices.
- Maintained clean and sanitary food preparation areas and equipment.
- Flexibly took on various roles to support workflow.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Maximised restaurant cleanliness and accessibility.
- Prepared products following restaurant portion and presentation standards.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Addressed questions, concerns and complaints of customers.
- Collaborated and offered support with extra tasks to meet team goals.
- Warmly greeted customers and proactively reduced wait times.
- Shared product knowledge to answer customer questions and make suggestions.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Placed previously cooked food into ovens to reheat for customer orders.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Prepared ingredients before busy period based on expected customer levels.
- Assessed food quality before serving customers to meet high-quality standards.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Greeted incoming customers, offered menu information and documented orders.
Customer Services Advisor
Wilkinsons
Hounslow
02.2015 - 06.2023
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Performed cashier duties, including balancing and end-of-day banking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Built customer rapport by providing friendly, genuine service, increasing customer retention .
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Obtained feedback from customers to improve service experience.
- Followed scripts when answering common customer questions.
- Advised customers on availability, pricing and location of products.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Certificate of Higher Education - Humanities
Theoretical College Costesti
Moldova 09.2009 - 07.2011
Teacher Assistant Course - Teaching
Aspire Education
United Kingdom 07.2024 - 07.2024
Skills
Product knowledge
Call centre operations
Cash handling
Training and development
Sales strategies
Complaint resolution
Customer service
Data entry
Counter sales
Food preparation
Security procedures
Closing procedures
Menu memorization
Order accuracy
Restaurant equipment maintenance
Point of Sale
Timeline
Teacher Assistant Course - Teaching
Aspire Education
07.2024 - 07.2024
Crew Member
McDonald's
01.2024 - Current
Customer Services Advisor
Wilkinsons
02.2015 - 06.2023
Certificate of Higher Education - Humanities
Theoretical College Costesti
09.2009 - 07.2011