Natalia Belikova

• I was responsible for Nottinghamshire Police contract called "Safer Streets scheme" - security installations.
• Planned and allocated work for engineers to ensure work is carried out in a timely manner, handled calls and emails from customer and subcontractors, participated in client meetings.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Actively used IFS and Vixen systems.

• Efficiently assisted DPD drivers with the aim to provide them with requested information (to guide to the right address, for example and any other checks) using Universe system, UK phone book and maps.
• Created a daily report (DCS) based on each driver performance.

I was temporarily fulfilled the position of Supply Chain Manager for 6 months.

• Maintained production levels, identified material shortages and monitored inventory to meet order delivery requirements.
• Managed planning settings (cycle/safety stock, MOQ) to reflect demand and supply volatility risks.
• Selected appropriate volume and mix for demand and supply to achieve production objectives.

• I was responsible for Ford Sollers Holding contract.
• Managed Inventory Control Team.
• Cycle count, Annual count, scrapping and obsolete processes organization and executions.
• Established 100% inbound control process together with PDC Teresin (Poland) and later on IDO Detroit.
• Generated weekly/ monthly/ yearly reports based on inventory cycle counts results.
• Participated numerous of Ford of Europe "Best Practice" workshops - production plants in Spain, Germany, Poland, Italy, France.

• I was responsible to provide technical and information support to dealers (Ford Sollers Holding contract).
• Conducted all kinds of dealers surveys.
• Diagnosed and solved issues for dealers against SLAs, maintaining high satisfaction rate.
• Processed all complaints requests via SAP R3, SAP QA, SAP CRM, CDOPS.