Natalia Balut
Moorfields,Antrim
Summary
Professional with expertise in active listening, public speaking, and critical thinking, supported by project planning and time management skills. Proven ability to enhance client engagement through innovative thinking and emotional intelligence. Committed to leveraging these competencies for significant career advancement.
Overview
8
8
years of post-secondary education
16
16
years of professional experience
Work history
Specialist personal trainer
Self - Employed
Ballymena, Antrim
2016.08 - 2023.03
- Safely record client details and maintain confidentiality during daily office tasks.
- Handle cash, complete self-assessments, and submit tax returns accurately.
- Welcome visitors, take calls, and answer email enquiries promptly.
- Arrange meetings and consultations with prospective clients efficiently.
- Designed campaigns, built mailing list, automate promotional emails using Mailchimp
- Designed and run fitness website using GoDaddy
- Maintain high standards of health and safety procedures, act as first aider, and document issues.
- Create safe gym environments, resolve member concerns quickly, and monitor exercise safety.
- Support clients throughout fitness sessions and address issues during programmes.
- Plan short-, medium-, and long-term nutrition and training strategies for clients.
- Manage social platforms to generate interest in personal training services.
- Teach circuits, pilates, kettlebells, and suspension training classes safely.
- Program training and nutrition plans aligned to specific goals and needs.
- Conduct consultations before sessions to assess individuals and set goals.
- Collaborate with physiotherapists to deliver rehabilitation exercises for injured clients.
- Deliver group classes that build community and keep motivation high.
- Use advanced equipment to strengthen conditioning and improve performance safely.
- Maintain safety standards during every session to protect client welfare.
- Include flexibility and mobility drills to improve postural alignment for clients.
- Apply stress-reduction techniques within programmes to support wellbeing outcomes.
Office Assistant
Arek Car Leather
Ballymena, Antrim
2011.10 - 2013.02
- Answer calls and handle customer enquiries in a timely manner.
- Receive and send emails to support daily customer communications.
- Keep terminal software up to date for smooth office operations.
- Arrange shipments and coordinate deliveries to meet customer expectations.
- Maintain bookkeeping records and update accounts for accuracy.
- Update and maintain company social media pages and posts.
- Work closely with customers throughout upholstery projects to finalise choices.
- Manage company products on eBay and keep listings current.
- Assist with creating presentations to improve client engagement.
- Deliver exceptional customer service to support high satisfaction rates.
- Process invoices accurately to prevent financial discrepancies for the company.
- Improve office efficiency by organising and managing files.
- Greet guests and clients professionally and with warmth.
- Call customers with past-due invoices to request prompt payment.
- Write professional letters, emails, and memoranda for business communication.
Administrative Assistant
All - Tex Recyclers Ltd
2009.05 - 2011.05
- Answered calls and routed requests to relevant departments or individuals each time.
- Greeted visitors and directed arrivals to correct meeting locations promptly.
- Supported accountant with payroll processing and resolved routine pay queries quickly.
- Issued invoices and checked accuracy of billing details before submission.
- Tracked van collections and updated schedules to prevent missed pickups.
- Translated during interviews and meetings for polish community to maintain clarity.
- Handled interpreter support for HR in additional situations as needed.
Classroom Assistant - Special work with polish pupils.
St. Marys College
Clady, Antrim
2008.09 - 2009.06
- Translate unknown English words across subjects during class discussions.
- Help pupils complete homework by explaining instructions and checking understanding.
- Support pupils within school routines and learning environments day to day.
- Assisted in lesson planning, resulting in engaging class sessions.
- Accompanied students on field trips for safety and logistic support.
- Facilitated communication between students and teachers for better understanding.
- Liaised with parents during parent-teacher meetings, facilitating open communication regarding student progress.
Office Administrator
Clarke Contracts
Rasharkin , Antrim
2008.01 - 2008.06
- Enter information into database using accurate records entry processes.
- Answer calls and take detailed messages for prompt follow-up.
- Manage records to keep documents organised and easily retrievable.
- Order and track office inventory to maintain required supplies.
- Handle credit control to support timely customer payments and to resolve outstanding balances.
- Help architects with project measurements for consistent site documentation.
General Office Administrator
Stevenson & Company
Cullybackey, Antrim
2007.01 - 2008.01
- Process and enter sale orders into the computerised system daily.
- Coordinate sales orders for van sales personnel.
- Reconcile sales ledger invoices with stock issues, returns, and van locations.
- Process stock movements for van locations through stock reconciliation.
- Enter purchase ledger data and support stock control tasks.
- Check supplier invoices and match them to goods received records.
- Process supplier invoices and record details in the computerised system.
- Assist the administration team with general office support duties.
- Cover senior office administrator tasks and reception tasks when required during busy periods and holidays
- Maintained company database, enhancing data accuracy and accessibility.
- Managed correspondence, ensuring timely response to enquiries.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Education
VTCT Level 3 NVQ Diploma in Personal Training (QCF - Fitness
Alpha Training Ltd
Dundonald 2016.01 - 2018.01
Higher National Diploma - Marketing and Management
MWSZ Marketing and Management University
Poland 2004.01 - 2006.01
GCE A Level - Science
College
Poland 2000.01 - 2004.01
Skills
- Active listening
- Public speaking
- Project planning
- Time management
- Innovative thinking
- Client engagement
- Emotional intelligence
Affiliations
- Home gardening, yoga & spiritual practices, history of ancient civilisations, travelling
Accomplishments
Disability Living Awareness
World Host – Ambassador Award
World Host – Principles of Customer Service
Emergency First Aid
WWF Woman Performance UK Champion
WWF World Championship top 6
Timeline
Specialist personal trainer
Self - Employed
2016.08 - 2023.03
VTCT Level 3 NVQ Diploma in Personal Training (QCF - Fitness
Alpha Training Ltd
2016.01 - 2018.01
Office Assistant
Arek Car Leather
2011.10 - 2013.02
Administrative Assistant
All - Tex Recyclers Ltd
2009.05 - 2011.05
Classroom Assistant - Special work with polish pupils.
St. Marys College
2008.09 - 2009.06
Office Administrator
Clarke Contracts
2008.01 - 2008.06
General Office Administrator
Stevenson & Company
2007.01 - 2008.01
Higher National Diploma - Marketing and Management
MWSZ Marketing and Management University
2004.01 - 2006.01
GCE A Level - Science
College
2000.01 - 2004.01