NATALIA ARMATA
Crawley,Pound Hill
Summary
Born and raised in Argentina, then moved to the UK. In my recent position I was quickly introduced to a multicultural environment which creates a more interesting and enjoyable workplace, where diversity feels valued and appreciated. Working with different nationalities and being able to use my friendliness, warmth and kindness has always been very a fulfilling feeling to me.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
DNATA
London Gatwick Airport
11.2022 - Current
- Checking in of Passenger and Baggage for their respective flights
- Comply with safety and security at all times, ensuring security questions are asked of passengers at check in
- Checking Passport and Visa Documentation
- Offer and provide assistance to customers, including those with special needs
- Monitoring of Baggage Weights and applying Excess Baggage Charges if applicable
- Positive reconciliation of Passengers at Boarding Gates
- Provide announcements to passengers at Boarding Gates
Retail Assistant
Primark
Crawley
05.2021 - 11.2022
- Company Overview: County Mall Shopping Centre
- Performing and demonstrating a good customer service by responding to any complaint or query in a professional and courteous manner at all times
- Working on checkouts, managing transactions such as purchases, refunds or exchange
- Assist in replenish stock to ensure maximum fill levels in departments
- Ensure that all stock is correctly priced and that pricing procedures are carried out in line with the company
- Maintain department presentation in line with company guidelines
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- County Mall Shopping Centre
Education
Technical Degree in Hospitality and Tourism -
Universidad De Belgrano
Buenos Aires, Argentina12-2023
Air Cabin Crew Preparation Course -
Heathrow Academy Aviation
Ilford, Essex02.2022
Aircraft Marshalling Certificate -
Technical School of Professional Aviation
Buenos Aires, Argentina12.2020
Ramp Agent certificate -
Technical School of Professional Aviation
Buenos Aires, Argentina09.2020
Skills
- Teamwork
- Positive mindset
- Customer Service
- Helpful Personality
References
References available upon request
Hobbies and Interests
- Ballet
- Gardening
- Travelling
- Mindfulness
- Meditation
- Cooking
- Swimming
Languages
- Spanish
- English
Personal Information
- Date of Birth: 08/27/89
- Nationality: Argentinean
- Place of Birth: Argentina
Timeline
Passenger Service Agent
DNATA
11.2022 - Current
Retail Assistant
Primark
05.2021 - 11.2022
Technical Degree in Hospitality and Tourism -
Universidad De Belgrano
Air Cabin Crew Preparation Course -
Heathrow Academy Aviation
Aircraft Marshalling Certificate -
Technical School of Professional Aviation
Ramp Agent certificate -
Technical School of Professional Aviation
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