Nataki Jean-baptiste
England
Summary
An enthusiastic and passionate individual with the ability to work at a high level in customer service. Excellent communication skills, the enthusiasm to work with people from different backgrounds, and the ability to motivate others. Resourceful Project Manager roles with 6 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Industrious studying seeking career in technical support field, handwear and soft wear. Eager to learn new techniques and enhance skills .
Overview
13
13
years of professional experience
1
1
Certification
Work history
Energy & Debt/Benefits Advisor
Citizens Advice
04.2023 - Current
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines
- Maintained clear communication across projects, monitoring and following up on critical escalations
- Conducted technical risk analysis, collaborating with technical leadership in accepting identified risks
- Developed and assisted risk strategy implementation and delivery across all enterprise levels
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time
- Worked in call-centre environment handling manual and automatically dialled outbound calls
- Maintained records on diary notes and debt status codes to support customer account accuracy
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances
- Kept daily report book up to date and accurate, including records financial transactions
- Completed tasks within specified timeframes and confirmed information shared between relevant internal and external parties
- Built positive working relationships with colleagues, families and external organisations and professionals
- Monitored and reported on ongoing projects to help achieve departmental targets
- Oversaw audits to collate accurate data and recommend constructive improvements.
Social Housing Advisor
Cornwall Council
12.2022 - 04.2023
- Used Microsoft Word and other software & CRM tools to create documents and clear communications
- Handled high volume calls to address customer inquiries and concerns
- Facilitated smooth running of tenancy audits by ensuring timely, correct completion of appropriate documentation
- Maintained impeccable condition of properties, monitoring delivery of reactive repairs to ensure high standard
- Educated families and community members about domestic violence, including its impact on children
- Organised individual referrals to obtain community service, including advocating for needs and resolving roadblocks
- Provided person-centred advice and guidance, aiding service user progress towards independent living
- Attended regular training and supervision workshops for improved service user support
- Managed a large caseload of clients covering varied needs, including mental health, homeless and alcohol misuse issues
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Projects Manager
JOBS DONE SERVICES LTD
London
01.2016 - 12.2022
- Project Management
- Account manage all existing and new contracts business is winning
- Responsible for multi-sites, regular client liaison, and meetings
- Providing exceptional service
- Responsible for staff recruitment, induction, training, quality control, implementation of cleaning schedules and stock control
- Attention to detail and high standards
- Strong communication skills, numeracy skills, and computer skills
- Has a full clean driving license
- Regularly monitored and reviewed operational performance, aiding improved business strategy to maximise productivity
- Proactively managed risk through strict implementation of company policies, applying reparative action as required
- Secured revenue by accurately monitoring cash intake and deposits, eliminating financial discrepancies
- Collected regular customer and employee feedback, interpreting findings to enable corrective action
- Controlled operations cost in line with budget targets, substantially reducing excess spending
- Grew customer bases significantly by accurately identifying needs to deliver relevant services
- Promoted pilot programs on improved customer service and sales strategies, aiding business growth
- Minimised discrepancies by effectively training employees on best practices, policies, and procedures
- Delivered projects on time and under budget
- Negotiated with suppliers to reduce costs
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills
- Secured new business opportunities by conducting research and networking
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes
- Minimised accidents and incidents with comprehensive health and safety procedures
- Analysed industry trends to identify process improvements and business opportunities
- Accurately forecasted sales by analysing market and customer data
- Set goals, formalised policies and enforced operational standards to maximise team performance and keep project on-task
- Developed product pricing and branding strategies based on market research
- Prioritised product backlog to achieve goals and targets
- Documented user stories and product specifications to optimise customer journeys
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
Fitness and Nutrition Consultant
City Of London
01.2011 - 08.2021
- Fasting & Weight Management Coaching
- Explained use of exercise equipment to participants, prioritising safety at all times
- Provided new-member inductions, providing welcoming facilities tours, advice on fitness timetables, and overall customer support
- Encouraged client participation in classes, improving progress towards specified fitness goals
- Offered personalised nutrition advice to facilitate achievement of clients' fitness goals
- Oversaw safe weightlifting practices, spotting clients to avoid potential injuries
- Developed engaging personal training sessions, helping clients to achieve fitness goals through bespoke exercise programs
- Instructed gym members about correct use of weight resistance and cardiovascular equipment
- Inspired positive lifestyle changes through continued motivation and support
- Facilitated safe warm-up and cool-down routines including stretching and maintaining first-class safety during workouts
- Provided one-to-one weight loss coaching and mentoring, meeting individual needs with targeted approach.
Education
Level 2 Understanding Tenant - undefined
2023
Excel Microsoft excel masterclass Excel, enter and edit data, write formulas, perform calculations using Excel functions, work with charts and graphs, use Excel data tools, use Pivot Tables and Pivot Charts, how to automate tasks with time saving macros and much more. Accomplishments Learn the foundations of Agile project management, with a focus on implementing Scrum events, building Scrum artifacts, and understanding Scrum roles Practice strategic communication, problem-solving, and stakeholder management through real-world scenarios Continuing education in PRINCE2 - undefined
2023
The learning People Prince2 Foundation & Practitioner - undefined
2022
Skills
- Customer service support
- Internet and e-mail marketing
- Brand-building strategies
- Social media marketing
- Time management
- Microsoft Office Excel , Powerpoint, Word
- Strong Communication Skills
- Product research
- Financial management
- Key stakeholder engagement
- Budgeting and forecasting
- Organised and efficient
- Quality management
- Risk management
- Agile project management
- Staff retention
- Detail-orientated
- Systems implementation
- Employee management
- High-value project management
- Problem-Solving Skills
- Planning And Implementation
- Project Plans
- Calm Under Pressure
- Critical Thinking
- Project Methodology
- Project Scope
- Resource Requirements
- Project Management
- Financial planning
- Basic Salesforce (CRM)
Certification
June 2023June 2023
Citizens advice
Debt advisor
Citizen Advice Plympton, Devon Debt & Benefits Advisor
2023December 2023
KNOWLEDGE ACADEMY Online United Kingdom
SQL
Introduction SQL SQL is a standard language for storing, manipulating and retrieving data in databases.
Interests
Interests & Hobbies
, I've taken up a few activities as a way to maintain my physical & mental health such as tennis, horseriding and swimming lessons
plus Gym and online dancing classes.
I've also developed a keen interest in Words and driven into old English & Latin dictionaries as a way of expanding my vocabulary.
Additional Information
- Opening balances Amend the nominal ledger New customer and supplier details Customer invoices and credit notes to the sales ledger Supplier invoices and credit notes to the purchase ledger Enter the supplier cheques and record the customer receipts Petty Cash transactions Prepare the VAT return and how to Reconcile the bank Wages journal Adjustments to the accounts and produce month-end reports.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
It is not only for what we do that we are held responsible, but also for what we do not do.
Molère
Timeline
Energy & Debt/Benefits Advisor
Citizens Advice
04.2023 - Current
Social Housing Advisor
Cornwall Council
12.2022 - 04.2023
Projects Manager
JOBS DONE SERVICES LTD
01.2016 - 12.2022
Fitness and Nutrition Consultant
01.2011 - 08.2021
Level 2 Understanding Tenant - undefined
Excel Microsoft excel masterclass Excel, enter and edit data, write formulas, perform calculations using Excel functions, work with charts and graphs, use Excel data tools, use Pivot Tables and Pivot Charts, how to automate tasks with time saving macros and much more. Accomplishments Learn the foundations of Agile project management, with a focus on implementing Scrum events, building Scrum artifacts, and understanding Scrum roles Practice strategic communication, problem-solving, and stakeholder management through real-world scenarios Continuing education in PRINCE2 - undefined
The learning People Prince2 Foundation & Practitioner - undefined
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