Nasser Jahangir
West Yorkshire
Summary
Accomplished professional with expertise in strategic planning, inventory management, and quality assurance. Proven ability to handle vehicles in customer-facing environments, ensuring cleanliness, safety, and professionalism. Strong problem-solving and communication skills, complemented by effective leadership and resourcefulness. Committed to delivering premium service standards and driving organizational success through innovative solutions and proficiency.
Overview
9
9
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification
Work history
Driver
DPD
01.2025 - 12.2025
- Executed high-volume, multi-drop parcel collections and deliveries efficiently within a designated local area, consistently meeting time-sensitive deadlines and schedules
- Planned and navigated optimal daily routes using handheld devices and route-optimization software to ensure timely deliveries and improve fuel efficiency
- Acted as the primary point of contact for customers, handling proof of delivery (POD) signatures, processing payments, resolving delivery issues professionally, and maintaining accurate delivery logs and reports
- Conducted thorough daily vehicle inspections (pre-trip and post-trip), ensuring cargo integrity, roadworthiness, and adherence to all health and safety and traffic regulations, while safely loading and unloading packages
Customer Service Expert
Teleperformance SLC
07.2024 - 01.2025
- Provide tailored support across digital and telephone platforms, ensuring exceptional service in line with brand standards
- Resolve complex customer concerns with empathy and efficiency, achieving high satisfaction and first-contact resolution rates
- Support service improvement initiatives through customer feedback analysis and reporting
- Collaborate with internal teams to streamline processes, reduce customer effort, and enhance loyalty
Customer Care / Complaints
JD Sports
09.2022 - 06.2023
- Orchestrated the oversight of telesales orders, delivering exemplary technical support and strategic product guidance to elevate the customer experience
- Conveyed in-depth information about the company's products and services, effectively fostering client engagement and understanding
- Executed comprehensive written communication through both email and postal channels, alongside various administrative responsibilities, with meticulous attention to detail
- Achieved and surpassed established performance metrics for interactions per hour while maintaining a superior average handling time
Covid-19 booking co-ordinator
NHS Vaccine Booking Line
08.2022 - 09.2022
- Exemplified exceptional professionalism through the efficient coordination of patient appointments for COVID-19 vaccinations, coupled with meticulous maintenance of appointment records
- Expertly managed telephone communications and addressed patient inquiries, prioritizing the enhancement of patient satisfaction
- Rendered vital clerical support to the team as needed, thereby ensuring the smooth execution of operations
Pharmaceutical Assistant
Eye Pharmacy
08.2020 - 01.2022
- Oversaw patient inquiries concerning prescriptions and appointments with a focus on accuracy and responsiveness, ensuring timely resolution of concerns to enhance patient experience
- Leveraged pharmaceutical software to efficiently dispense medications, meticulously monitor prescription records, and analyze medication adherence trends to support patient health outcomes
- Coordinated the procurement of low-stock items and fostered seamless business operations through effective communication and collaborative teamwork, while also contributing to staff training on software usage and operational procedures
- Developed and maintained strong relationships with healthcare providers and patients, facilitating a collaborative approach to medication management and care
Customer Service Advisor
Hermes
03.2017 - 09.2019
- Collaborated with customers to effectively resolve inquiries, escalating issues as necessary to ensure prompt and satisfactory resolutions
- Transitioned to the social media team, adeptly managing customer queries via Facebook and providing guidance and support to new team members as a floor walker
Education
MSc - Project management
Arden University
LeedsBachelor of Science -
BSC Sports and Exercise Therapy
Leeds 09.2019 - 04.2022
Skills
- Problem-solving
- Communication skills
- Strategic planning
- Inventory management
- Leadership
- Resourcefulness
- Quality Assurance
KEY ACHIEVEMENTS
- Customer Satisfaction Excellence: Resolved customer inquiries with 95% satisfaction rate over two years.
- On-time Delivery Mastery: Delivered over 1000 packages weekly, maintaining 99% on-time delivery rate.
- Complaint Reduction Success: Reduced customer complaints by 30% through feedback analysis and process improvements.
- Vaccine Coordination Efficiency: Coordinated 1,000+ COVID-19 vaccine appointments with zero scheduling errors.
Certification
- Duke of Edinburgh’s Award – Gold Level
Demonstrated long-term commitment, resilience, teamwork, and responsibility through volunteering, skills development, and physical challenges. - Continuing Professional Development (CPD)
Completed multiple CPD courses during university studies, supporting professional standards, communication, and workplace conduct. - Employee Recognition Award (Internal)
Acknowledged for reliability, professionalism, and consistently maintaining high standards in a customer-facing role. - Customer Service Excellence Recognition (Internal)
Recognised for delivering polite, respectful, and dependable service while representing the organisation in customer-facing environments. - Attendance & Reliability Recognition
Commended for punctuality, consistency, and dependable attendance across assigned shifts and responsibilities.
Timeline
Driver
DPD
01.2025 - 12.2025
Customer Service Expert
Teleperformance SLC
07.2024 - 01.2025
Customer Care / Complaints
JD Sports
09.2022 - 06.2023
Covid-19 booking co-ordinator
NHS Vaccine Booking Line
08.2022 - 09.2022
Pharmaceutical Assistant
Eye Pharmacy
08.2020 - 01.2022
Bachelor of Science -
BSC Sports and Exercise Therapy
09.2019 - 04.2022
Customer Service Advisor
Hermes
03.2017 - 09.2019
MSc - Project management
Arden University