Nasreen Siddique
Ashton-under-Lyne,Tameside
Summary
Dedicated Administrative Professional with a strong focus on delivering exceptional customer service in diverse settings. Managed patient bookings and maintained accurate records, enhancing patient experiences and ensuring smooth clinic operations through effective communication and organisational skills. Committed to utilising multilingual capabilities and time management skills to meet business needs and uphold confidentiality.
Overview
6
6
years of post-secondary education
25
25
years of professional experience
Work history
Medical Receptionist
Moorgate NHS Trust & Ashton GP Services
Bury St Edmunds/Ashton Under Lyne, Greater Manchester
2023.10 - 2024.03
- Managed appointments and patient registrations
- Streamlined patient check-in process, contributing to a smoother clinic operation. procedures for an improved experience.
- Handled prescription requests and patient queries
- Delivered empathetic customer service during stressful medical situations, effectively easing patient anxiety.
- Ensured patient comfort by providing clear communication and timely service.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Answered queries of patients clearly, leading to an enriched understanding of procedures or policies.
- Maintained confidentiality and followed practice protocols
- Protected patient confidentiality with strict adherence to data protection regulations.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Enhanced office efficiency by maintaining organised records and schedules.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Coordinated with various departments to streamline flow of information and documents, enhancing overall clinic communication.
- Maintained clean reception area to promote a positive clinic environment.
- Managed sensitive information with utmost discretion in patient interactions, fostering trust amongst patients.
- Contributed towards creating a peaceful environment at reception; facilitated smoother functioning of the clinic.
- Administered basic first aid whilst waiting for medical staff; aided in emergency situations.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Prepared patient documents for medical appointments.
- Communicated results to patients following instructions from medical professionals.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Collected and provided patient information to relevant medical professionals.
- Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
- Handled sensitive information discreetly, fostering trust amongst patients.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Responded calmly and compassionately in emergency situations.
- Scheduled patient appointments using EMIS booking system.
Customer Service Administrator
Expert Medical Services
2019.04 - 2023.03
- Resolved customer complaints efficiently, contributing to a positive brand image.
- Increased customer satisfaction through timely responses to enquiries and effective concern resolution.
- Resolved complex customer issues, resulting in an improved overall experience.
- Communicated effectively with clients and solicitors to facilitate information exchange.
- Organised and prioritised emails, calls, and client appointments to enhance communication efficiency.
- Developed strong connections with customers through personalised interactions, enhancing loyalty.
- Updated and managed customer database regularly, safeguarding information accuracy and confidentiality.
- Developed strong connections with customers through personalised interactions, enhancing loyalty..
- Updated and managed customer database regularly, safeguarding information accuracy and confidentiality..
- Enabled clear communication between management and clients, improving information flow and collaboration..
- Increased customer satisfaction through timely responses to enquiries and effective concern resolution..
- Resolved complex customer issues, resulting in an improved overall experience..
Contract Administrator
HSB Engineering
2014.10 - 2018.07
- Analysed contract requirements for better understanding of client expectations.
- Assisted in preparing contractual proposals to strengthen client relations.
- Reviewed proposals and submitted reports to procurement heads for selection.
- Reviewed and amended reports for accuracy and compliance before dispatch.
- Processed engineers’ reports and resolved queries to ensure clarity and accuracy.
- Developed comprehensive reports on contract performance for senior management review.
Student Registration Helpline Advisor
Manchester University
Manchester, Greater Manchester
2014.09 - 2014.09
- Assisted students with course registration and processed student ID cards, ensuring timely access to essential resources.
- Verified student details and forms prior to issuing ID cards to enhance accuracy and minimise delays.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Implemented an effective feedback system, ensuring continual service improvements.
- Collaborated effectively with colleagues, fostering a positive work environment.
- Checked paperwork for accuracy, maintaining smooth operations at the registration desk and improving service delivery.
- Resolved complex financial issues, contributing to overall customer satisfaction.
HR/Admissions Officer Volunteer
British Heart Foundation
Cheetham Hill Manchester
2013.01 - 2013.08
- Ensured a fair admissions process by strictly following established guidelines and protocols.
- Conducted candidate interviews and supervised staff to enhance recruitment process.
- Increased applicants' satisfaction with prompt and helpful responses.
- Facilitated continuous improvement initiatives in Admissions Office through regular feedback sessions to refine processes.
- Handled sensitive information in compliance with strict confidentiality protocols to uphold trust and integrity.
Various Roles
Logistica Recruitment Services Limited and Energy Management Services NHS Trust
Manchester , Greater Manchester
1999.01 - 2001.01
- Performed reception duties, greeting visitors and managing phone calls, data entry and clerical assistance
- Resolved customer issues, leading to enhanced satisfaction.
- Performed reception duties, greeting visitors and managing phone calls to ensure smooth operations.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Learned and applied new skills to improve task efficiency.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Level 2 Teaching Assistant & SEND Course - Teaching
Plato Training
Studied at home 2024.12 - 2025.02
Customer Services Qualification - Customer Service Administration
Expert Medical Services
Manchester 2019.01 - 2023.01
Level 2 Accredited Customer Service - Customer Service
British Heart Foundation
Cheetham Hill Manchester 2013.01 -
NVQ Level 1 & 2 - Junior Secretarial Course
Abraham Moss College
Cheetham Hill Manchester 1987.09 - 1989.07
GCSEs - English, Mathematics, Science and Computing
Whalley Range High School For Girls
Greater ManchesterSkills
- Customer service excellence
- Patient engagement
- Administration experience
- Waiting room management
- Accurate record keeping
- Attention to detail
- Effective time management
- Microsoft office suite proficiency
- GDPR certification
- Multilingual proficiency
- Conflict resolution
- Ability to work under pressure
- Professionalism under pressure
- Dependability
- Discretion and confidentiality
- Customer service qualification
Hobbies and Interests
Walking going on hikes, watching dramas and action films and true crime series, Socialising with friends and family
Work Experience
Headway Charity Shop, Shop Assistant (Volunteer), 2023, 2025, Served customers and handled payments, Stocked and organised the shop, Promoted Gift Aid to customers
Affiliations
- Walking going on hikes, watching dramas, action films and true crime series. Socialising with friends and family.
Timeline
Level 2 Teaching Assistant & SEND Course - Teaching
Plato Training
2024.12 - 2025.02
Medical Receptionist
Moorgate NHS Trust & Ashton GP Services
2023.10 - 2024.03
Customer Service Administrator
Expert Medical Services
2019.04 - 2023.03
Customer Services Qualification - Customer Service Administration
Expert Medical Services
2019.01 - 2023.01
Contract Administrator
HSB Engineering
2014.10 - 2018.07
Student Registration Helpline Advisor
Manchester University
2014.09 - 2014.09
HR/Admissions Officer Volunteer
British Heart Foundation
2013.01 - 2013.08
Level 2 Accredited Customer Service - Customer Service
British Heart Foundation
2013.01 -
Various Roles
Logistica Recruitment Services Limited and Energy Management Services NHS Trust
1999.01 - 2001.01
NVQ Level 1 & 2 - Junior Secretarial Course
Abraham Moss College
1987.09 - 1989.07
GCSEs - English, Mathematics, Science and Computing
Whalley Range High School For Girls