Nasra Jama

Customer Inquiries and Support:

• Answering incoming calls and responding to customer inquiries about their credit card accounts, products, or services.
• Providing assistance with account information, transaction details, payment due dates, balance inquiries, and card features.

Processing Transactions and Requests:

• Assisting customers in processing payments, refunds, or disputes on their accounts.
• Supporting customers with requests such as balance transfers, credit limit increases, or changes to payment terms.

Being at this job for some time I have been able to get some upskill and train to be a supervisor and gain skills to assist other departments includes dealing with persistent debt enquires which consists of assessing customers financial situation and developing plans suitable for them if there is finance difficulty as well as that I have been able to be trained to deal some fraud calls which consists of dealing with transactions and blocks that are put on a member's account

Picking and Packing Orders:

• Picking bread products for customer orders, whether for retail distribution, supermarkets, or direct delivery.
• Carefully packing goods for dispatch, ensuring they are securely and hygienically packed to prevent damage during transportation.
• Followed all health and safety guidelines, contributing to a safe workplace environment.

Order Taking: Accurately taking customer orders, ensuring they are customized to their preferences, and suggesting upsells or promotions when appropriate.

Food Preparation Assistance: Collaborating with kitchen staff to ensure timely and accurate food preparation and ensuring all orders meet the restaurant's quality standards.

Handling Transactions: Operating the cash register or point-of-sale (POS) system, processing payments, and providing receipts, while ensuring the accuracy of transactions.