Open to work
Nasr Muflahi
Brighton,East Sussex
Summary
Experienced professional skilled in Salesforce and CRM tools, focusing on B2B sales and client retention. Proven ability to apply negotiation techniques and conduct market research to overcome objections and drive business growth.
Overview
10
10
years of professional experience
Work history
Independent Market Analyst / Business Strategist
Self Employed
Brighton, Brighton and Hove
10.2018 - 03.2026
- Conducted technical and fundamental analysis to identify high-potential investments.
- Applied tools like moving averages, RSI, MACD, and candlestick patterns for accurate forecasting.
- Attended relevant industry conferences, expanding professional network and staying updated on latest trends.
- Maintained detailed trade records and identified swing trades yielding 30%+ higher returns per hour invested.
Telesales Executive
Service Box, Brighton
Brighton
01.2026 - 02.2026
- Facilitated management of warm sales leads to support upselling efforts achieving averages of one sale per thirty calls.
- Assisted customers in addressing concerns regarding card details to alleviate fears about sharing information over the phone.
- Utilised knowledge of competitors to attract customers from rival companies averaging £50 per month per customer.
Telesales Executive
Repair & Assure, Brighton
Brighton, Brighton and Hove
01.2024 - 05.2025
- Executed over 200 outbound cold calls daily, assisting in reducing wrap/disposition times below company average.
- Addressed objections effectively and aided in building rapport, contributing to a 5% conversion rate.
- Supported relationship development with customers, tailoring pitches using industry knowledge.
Junior Account Manager
Sampl, Brighton
Brighton, Brighton and Hove
02.2021 - 01.2022
- Generated £50,000 in new business within first quarter through utilisation of LinkedIn Sales Navigator.
- Conducted market research and developed tailored proposals to articulate service value effectively.
- Maintained client relationships while ensuring Salesforce records were accurate and compliant.
Telesales Executive
Call the Market, Remote
Remote
02.2020 - 01.2021
- Sold subscriptions to mid-senior level tech professionals (Cloud/Cybersecurity).
- Achieved top 2 agent status consistently with 5-9% conversion rates.
- Promoted to senior dialing team within 2 months for high performance.
- Managed customer data and inter-company links via Five CRM.
International Educational Advisor (Internship)
Tufts Education, Zhuhai
Zhuhai, Guangdong
06.2019 - 08.2019
- Facilitated collaboration with over 20 universities in China and the UK for student exchanges.
- Managed a team of advisors to enhance efficiency and meet deadlines.
- Coordinated school events, promoting positive educational experiences for students.
- Created engaging lesson materials to stimulate student interest in subjects.
Sales Agent
Swarovski
Brighton, Brighton and Hove
09.2018 - 06.2019
- Assisted customers with personalised service in luxury retail setting.
- Supported sales efforts by effectively upselling and cross-selling jewellery and accessories increasing PPC from 1.6 to 2.08.
- Cultivated relationships with clients to encourage repeat business and enhance loyalty.
Personal Assistant
Tenasa, Brighton
Brighton, Brighton and Hove
09.2016 - 06.2018
- Assisted in analysing datasets and preparing reports using Excel tools such as macros and pivot tables.
- Facilitated management of purchase orders, invoices, and delivery options to meet just-in-time demands.
- Supported financial analysis and divisional figures to aid in business planning.
- Contributed to board meetings alongside CEO to enhance stakeholder communication skills.
- Managed correspondence and improved response time by ensuring timely replies.
Education
GCSEs - Maths (B), Arabic (A), English (B), Science (CC)
Brighton Aldridge Community Academy
Brighton, Brighton and HoveA-Levels - Business; D* Law; Merit, Biology; Merit
Varndean College
Brighton, Brighton and HoveBachelors - International Business & Supply Chain Management
University of Sussex
Brighton, Brighton and HoveSkills
- Salesforce & CRM Tools
- B2B Sales
- Negotiation techniques
- Market research proficiency
- CRM software
- Objection Handling
- Client Retention & Onboarding
LANGUAGES
English (fluent)
Arabic (Fluent)
Work preference
Work Type
Full timeLocation preference
RemoteTimeline
Telesales Executive
Service Box, Brighton
01.2026 - 02.2026
Telesales Executive
Repair & Assure, Brighton
01.2024 - 05.2025
Junior Account Manager
Sampl, Brighton
02.2021 - 01.2022
Telesales Executive
Call the Market, Remote
02.2020 - 01.2021
International Educational Advisor (Internship)
Tufts Education, Zhuhai
06.2019 - 08.2019
Independent Market Analyst / Business Strategist
Self Employed
10.2018 - 03.2026
Sales Agent
Swarovski
09.2018 - 06.2019
Personal Assistant
Tenasa, Brighton
09.2016 - 06.2018
GCSEs - Maths (B), Arabic (A), English (B), Science (CC)
Brighton Aldridge Community Academy
A-Levels - Business; D* Law; Merit, Biology; Merit
Varndean College
Bachelors - International Business & Supply Chain Management
University of Sussex