Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.2
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Assistant General Manager
Popeyes UK
Cambridge
04.2023 - Current
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Mentored and motivated team members to achieve challenging business goals.
Enforced quality assurance protocols to deliver ideal customer experiences.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Handled cash accurately and prepared deposits.
Managed team schedule with eye for coverage needs and individual strengths.
Resolved problems promptly to elevate customer approval.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Motivated, trained, and disciplined employees to maximize performance.
Restaurant Manager
THE LADZ
Ely
04.2022 - 03.2023
Hiring, training, and supervising employees
Developing menus and managing food and beverage inventory
Maintaining a clean and attractive dining environment
Overseeing customer service and addressing customer complaints
Developing and implementing marketing and advertising strategies
Managing budgets and financial records, including sales reports and payroll
Ensured HSE adherence through continuous policy enforcement, obtaining highest rating
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Store Manager
Subway
Ely
05.2018 - 03.2022
Demonstrated extreme mastery and full knowledge of store operations management, focusing on invoicing, cash office, and claims
Effectively direct merchandising, store retail operations, and human resources management
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Manage inventory and supplies, as well as audited and reviewed daily sales, payroll, markdown, and inventory reports
Implement store's quality, health & safety procedures and ensure staff compliance
Stock management and delivery planning - Banking of daily revenue, security, safety and customer services
Ensure that all local and national health and food safety codes are maintained and company safety and security policy are followed.
Administrative Executive
CHRIS ADAMS PERFUMES LTD
London
12.2015 - 04.2018
Processing, recording, and monitoring financial transactions,
including purchase orders, staff expenses, invoices, cheques, andreceipts (using Bamboo)
Preparing invoices and stock reports
Manage Sales ledger including preparing, processing invoices, and
recording in the system
Printing aged debtor lists, call and issuing the letter to customers for
collection
Manage Purchase ledger including recording of invoices in the
system including VAT
Handling of petty cash & reconciling the same
Composed and emailed internal memos and other promotional
activities given managers
Other general administration tasks such as: reporting sales figures to
head office, filing, faxing, photocopying, etc
Assistant Store Manager
SPAR & SUBWAY
03.2014 - 11.2015
Managerial responsibility for two co-located businesses, with
individual business goals and sales targets
Implementing store's quality, health & safety procedures and
ensuring staff compliance
Staff recruitment, training, performance management, and appraisals
Stock management and delivery planning - Banking of daily revenue,
security, safety and customer services
Promoting local suppliers, and developing good business relations
with adjacent stores and a positive contribution to local community
Admin Assistant
GLOBAL LOGISTICS
London
02.2012 - 01.2014
Coordinated with overseas vendors for their shipments
Managed to receive and capture the shipping documents in the
computerized system
Ensured appropriate computing of shipping information to track all
shipments
Coordinated with the customs broker to pick up all shipments from
the company's office or storage center and prepared documentationfor them enabling them to prepare Air Way Bills
Prepared, computed and mailed the listings of all shipments with
their respective AWB numbers, by flight to appropriate authority forfurther action
Used the tracking system effectively to respond to complaints from
clients when they didn't receive their shipments and confirmed withthe commission agent upon delivery
General administration tasks such as fax, photocopy, etc, and made
sure the availability of office supplies in time
Resource/ Training Coordinator at Amentum UK (Formally Jacobs Engineering UK)Resource/ Training Coordinator at Amentum UK (Formally Jacobs Engineering UK)
Senior Materials Coordinator at Wood Group UK PLC / Bilfinger Salamis UK Ltd / AMECSenior Materials Coordinator at Wood Group UK PLC / Bilfinger Salamis UK Ltd / AMEC