NASIR MIAH

Managing contract administration and client relationship operations within gas and energy sector for one of UK's largest housing service providers, overseeing engineering resources covering 50,000+ properties in South East London. Responsible for organising emergency repairs, planned maintenance, and contractor coordination across housing associations, local authorities, and private residential sectors.

• Eliminated resident complaints upon joining by clearing inherited backlog while actively coordinating 50-80 weekly engineering requests, identifying delays early through Excel tracking and liaising with procurement to ensure consistent timely resolution of all maintenance issues.
• Produced weekly performance reports to support regional director steering meetings and drive operational decisions across multiple housing contracts by maintaining accurate monthly audit data entry, compliant logs, and trend analysis using Excel pivot tables.
• Met contract KPIs and compliance targets to senior stakeholders through proactive scheduling coordination, performance reporting, and operational support to Regional Managers, while managing high-pressure workloads.
• Managed high-volume operations across multiple digital platforms including thecompany's internal CRM software KTHS, Excel,WebEx, and Cirrus while maintaining GDPR compliance and data integrity.

Managing retail operations and customer sales within Menswear department for one of UK's leading retail chains, responsible for independent department oversight, customer consultations, and financial transactions across daily store operations.

• Increased departmental sales by 15% and customer satisfaction by 20% through personalised service and proactive problem-solving within Men's department.
• Independently managed daily operations whilst handling £10,000+ weekly transactions and banking deposits up to £5,000, including after-hours store duties.
• Analysed customer preferences through daily interactions and sales observations to influence departmental stock ordering and improve sales performance.

Brand ambassador for a marketing agency, delivering face-to-face promotional services across key UK regions. Responsible for customer engagement, administrative support, performance tracking, and campaign execution to drive brand growth and customer acquisition.

• Supported high-impact campaigns for brands like Modern Milkman and Hello Fresh, driving customer engagement, sales growth, and brand loyalty through direct face-to-face marketing while managing comprehensive project planning.
• Delivered exceptional customer service across diverse demographics, adapting communication styles to various cultural backgrounds and age groups while building long-term client relationships through empathetic, professional interactions.
• Achieved 100+ weekly sales through direct customer engagement whilst analysing performance data to provide senior stakeholders with clear insights for campaign optimisation and strategic improvements.