Nasima Akhtar
London,ENG
Summary
Results-driven and customer-focused professional with over 7 years of experience in sales and customer service, complemented by a Bachelor of Science with Honours (2:1) in Criminology and Forensic Psychology. Strong interpersonal, communication, and analytical skills, combined with a deep understanding of human behavior and the justice system. Able to remain composed under pressure, resolve complex issues, and collaborate effectively within diverse teams. Passionate about leveraging transferable skills and academic knowledge to transition into the criminal justice sector and contribute meaningfully to law enforcement and public safety.
Overview
9
9
years of professional experience
Work History
Key Holder
Accessorize Ltd
12.2018 - Current
- Independently manage opening and closing procedures, including unlocking/locking premises, cashing out registers, and ensuring store security.
- Effectively supervise daily operations in the manager’s absence, confidently leading team members to meet targets and maintain operational efficiency.
- Proactively provide administrative support: managing phone inquiries, data entry, printing, and coordinating courier and delivery logistics.
- Accurately create and format business documents, ensuring internal consistency, clarity, and professionalism in all written materials.
- Systematically maintain physical and digital filing systems, managing file lifecycle from opening to secure archiving in line with internal procedures.
- Diligently support financial processes, including processing staff expenses, billing tasks, and maintaining precise sales and expense records.
- Consistently deliver high-quality customer service, resolving issues and inquiries with professionalism to build long-term customer loyalty.
- Confidently handle cash register operations, including processing sales, returns, and refunds in accordance with store policy.
- Patiently manage customer concerns, maintaining high satisfaction levels through active listening and responsive communication.
- Visually maintain store presentation, ensuring displays and merchandise align with brand standards and enhance the customer experience.
- Efficiently monitor inventory levels, restock shelves, organize the stockroom, and assist in receiving and unpacking deliveries.
- Collaboratively work with team members to improve store operations, drive sales, and contribute to a positive, customer-focused environment.
E-Commerce Assistant
Krystique
01.2016 - 12.2017
- Creatively assisted the production team during photoshoots by styling outfits, accessories, and set elements to align with brand vision and enhance promotional visuals.
- Efficiently supported shoot logistics, including equipment packing and set clean-up, collaborating with the creative team to ensure smooth and timely wrap-ups.
- Insightfully contributed to early-stage campaign planning by researching visual trends, mood boards, and creative references to inspire and guide production.
- Accurately managed and updated product listings on the website, ensuring correct descriptions, pricing, and high-quality images for a seamless customer experience.
- Responsively assisted with customer order processing, including packing, shipment tracking, and addressing order-related inquiries.
- Professionally delivered customer service through timely responses to queries via email and social media, maintaining a helpful and brand-aligned tone.
- Proactively monitored stock levels and restocking needs, helping maintain availability of key products and avoiding order delays.
- Strategically supported digital marketing efforts by helping design, schedule, and publish email campaigns and social media posts to drive engagement and conversions.
Model United Nations delegate
GCIMUN conference
01.2017 - 01.2017
- Chosen to represent my school at an international MUN conference, engaging in policy discussions with delegates from diverse cultural and national backgrounds.
- Conducted in-depth research and drafted policy position papers, demonstrating critical thinking and the ability to interpret complex information.
- Worked with international peers to negotiate and draft joint resolutions, building skills in teamwork, diplomacy, and consensus-based decision-making.
- Delivered structured speeches and participated in formal debates, refining public speaking, clear communication, and argumentation under pressure.
- Collaborated with peers to develop resolutions addressing complex international challenges.
- Contributed to an inclusive atmosphere within the Model United Nations club by promoting diversity and inclusion initiatives, ensuring that all members felt valued and heard during meetings and events.
Work experience
Asiana Wedding Magazine
01.2016 - 01.2016
- Consistently provided essential support to editorial and production teams by organizing wardrobe, accessories, and technical equipment to ensure smooth photoshoot preparation.
- Reliably assisted photographers with camera setup and coordinate model readiness, working closely with makeup artists and stylists to maintain schedules.
- Diligently researched and contributed to creative planning by gathering visual references and developing shoot concepts.
- Effectively managed on-set logistics, including coordinating meal orders and maintaining an efficient workflow to support the production team.
- Carefully oversaw equipment breakdown, packing, and organization post-shoot to guarantee timely and orderly wrap-ups.
Education
Bachelor of Science with Honours: 2:1 - Criminology and Forensic Psychology
Kingston University
Greater London01.2024
2 A LEVEL’s - Psychology and Religious Studies
New City College
London, ENG01.2019
GCSE’s -
Mulberry School For Girls
London, ENG01.2017
Skills
- Effective Communication
- Problem Solving
- Time Management
- Adaptability and Flexibility
- Critical Thinking
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Hobbies and Interests
- Photography
- Fashion
- Scrapbooking
- Reading
Timeline
Key Holder
Accessorize Ltd
12.2018 - Current
Model United Nations delegate
GCIMUN conference
01.2017 - 01.2017
E-Commerce Assistant
Krystique
01.2016 - 12.2017
Work experience
Asiana Wedding Magazine
01.2016 - 01.2016
Bachelor of Science with Honours: 2:1 - Criminology and Forensic Psychology
Kingston University
2 A LEVEL’s - Psychology and Religious Studies
New City College
GCSE’s -
Mulberry School For Girls
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