Naseem Miah

Job Description

You will be part of the Making Tax Digital programme, supporting HMRC to deliver its ambition of becoming a modern tax authority by moving all VAT traders over to a new tax platform by 2023.

You will support this by cleansing historical trader records, across a variety of computer systems to allow them to migrate onto ETMP when the time comes.

Responsibilities

• Interrogation and analysis of VAT computer systems (VISION, EF, COTAX, Companies House), working data from/to spreadsheets to cleanse historical VAT records, or highlighting traders where further work is required by HMRC colleagues to ensure data will map successfully from the legacy system to the new strategic tax platform.

• Supporting and collaborating with your colleagues virtually via MS Teams to fulfil work demands.

• Supporting HMRC colleagues with high profile error correct work where Live Service Issues (LSIs) have arisen.

• Manual inputting of VAT forms onto VAT systems to support overall VAT migration of trader records.

• Other duties as and when requested by line manager.

• Sports Direct
• Delivered an exceptional level of service to each customer by listening to concerns answering questions
• Received and processed product returns
• Fostered relationships with customers to expand customer base and enhance loyal and retention
• Addressed customer inquiries and concerns to facilitate decision‑making and minimise anxiety or hesitation
• Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

• Robert Half - L&C mortgages
• Ability to achieve results through energetic and positive focus
• Able to establish productive and successful professional relationships both internally and externally
• Excellent problem‑solving skills honed navigating through a changing and challenging market
• Required independent skills to assess quantitative and qualitative data to finish applications within cases
• Required consistency and reliability to complete a set number of cases a day
• Required a vast knowledge and ability to learn new lenders and how to adapt to each of the banks
• Able to refer to a P45

• Improved office efficiency, managing client correspondence, record tracking and data communications
• Interpret data using statistical techniques and providing ongoing report
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
• Organised, sorted and checked haulier input data against original documents
• Troubleshot and located data entry errors, implementing prompt 1/3 corrective measures to maintain efficiencies
• Consistently promoted high standards in environment, safety, health, security and quality for optimised working conditions
• Maintained compliance with company and government policies and procedures, maintaining data confidentiality throughout

• Documented production information via daily system logs and discussed issues with management
• Improved production line process through team coordination to increase production efficiencies
• Supported machine operators in setup and operation of production equipment resulting in efficient runs
• Reviewed production schedules and streamlined processes
• Inspected final products to assess compliance with quality standards and established tolerances
• Took on additional shifts during peak work periods to keep projects on schedule

• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Maintained up‑to‑date knowledge of store policies regarding payments, returns and exchanges
• Managed quality communication, customer support and product representation for each client
• Responded promptly to general inquiries from members, staff and clients via mail, e‑mail and fax
• Received inbound calls from customers, providing information regarding services or products, taking new orders and cancelling accounts.