Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Nasar Shazad

Nasar Shazad

Walsall

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional offering Business and Marketing Degree Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

22
22
years of professional experience

Work History

Vehicle Inspections Telesales Adviser

RAC
Walsall
09.2010 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Sales Consultant

Eon
01.2010 - 07.2010
  • Developed and maintained relationships with clients to increase sales revenue.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Maintained accurate records of all sales activities in the CRM system.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Advised customers on best practices when using company products or services.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Demonstrated product features to align with customer needs.

Retail Sales Advisor

Npower
Coventry
06.2009 - 11.2009
  • Assisted customers with product selection and purchase decisions.
  • Provided accurate information on product features and benefits to customers.
  • Greeted customers and provided excellent customer service.
  • Consistently met individual sales goals and objectives set by management.
  • Identified new potential markets and developed plans for targeting them.
  • Attended industry events to build relationships with key contacts in the field.
  • Negotiated contracts with clients on behalf of the company.
  • Generated reports summarizing sales performance metrics and presented findings to management team.
  • Implemented processes for cross-selling products or services based on customer needs.
  • Initiated contact with prospects via email campaigns or cold calls in order to generate leads.
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.

Restaurant Owner

Perfect Pizza
Walsall
07.2005 - 07.2008
  • Developed and implemented effective marketing strategies to increase restaurant sales.
  • Established standards for quality control, customer service, health and safety regulations.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Created promotions and special events to attract customers and boost sales.
  • Implemented operational procedures to maximize efficiency while minimizing costs.
  • Developed menus that featured local ingredients while meeting customer demands.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Coordinated catering services when requested by customers .
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.

Customer Service Officer

Natwest Bank
Birmingham
03.2002 - 04.2003
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Assisted customers with placing orders for products and services.
  • Processed payments from customers using point of sale systems.
  • Maintained accurate records of customer interactions and transactions.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Developed strategies to improve customer service processes and procedures.
  • Created reports summarizing customer feedback data for management review.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Updated internal databases with new account information as needed.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Managed daily operations of the Customer Service Department.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Collaborated with other departments within the organization on various projects.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Processed payments and updated balances and customer totals.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.

Education

Bachelor of Arts - Business And Marketing

Birmingham City University
Walsall
08.2001

High School Diploma -

Josiah Mason College
Birmingham
07.2000

A'levels - English , Sociology And Computing

Blue Coat School
Walsall
07.1997

7 Gcse's Including Maths & English A-C

Blue Coat School
Walsall
07.1995

Skills

  • Planning & Organizing
  • Team Building
  • Good Work Ethic
  • Supervision & Leadership
  • Active Listening
  • Flexible Schedule
  • Problem Resolution
  • Critical Thinking
  • Microsoft Office
  • Reliable & Trustworthy
  • People Skills
  • Friendly, Positive Attitude
  • Organizational Skills
  • Computer Skills
  • Customer Service
  • Relationship Building
  • Basic Math

Languages

English
First Language
Urdu
Proficient
C2
Punjabi
Advanced
C1

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the week [Orange Hero] for outstanding performance and team contributions.
  • Exceeded sales goals by average of [20]% in [Year 2010 - present ].

Timeline

Vehicle Inspections Telesales Adviser

RAC
09.2010 - Current

Sales Consultant

Eon
01.2010 - 07.2010

Retail Sales Advisor

Npower
06.2009 - 11.2009

Restaurant Owner

Perfect Pizza
07.2005 - 07.2008

Customer Service Officer

Natwest Bank
03.2002 - 04.2003

Bachelor of Arts - Business And Marketing

Birmingham City University

High School Diploma -

Josiah Mason College

A'levels - English , Sociology And Computing

Blue Coat School

7 Gcse's Including Maths & English A-C

Blue Coat School

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Nasar Shazad