Summary
Overview
Work History
Education
Skills
Timeline
Generic

NASAR SHAHZAD

193, Willow Avenue, Edgbaston, Birmingham

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Ombudsman Complaints

British Gas
03.2024 - Current
  • Complaints
  • To keep customers regularly informed of progress on any outstanding enquiries and complaints
  • Manage timely closure of queries and complaints ensuring targets are met and to ensure new queries and complaints are opened whenever the nature of the contact differs and to re-open complaints where not resolved for the customer
  • Ensure that all processes are operated in a timely and efficient manner with focus to always provide excellent customer service.
  • Strengthened communication skills through regular interactions with others.

Customer Resolution Agent

British Gas
09.2022 - 03.2024
  • Dealing with gas and electricity enquiries and complaints, taking calls throughout the day and there was also a requirement across other contact channels such as webchats, emails to best suit customer requirements
  • Have end to end accountability for the management and resolution of customer contact received
  • Delivering a one stop resolution and removing the need for repeat customer effort
  • Have overall case management responsibility for your customers, escalating issues where necessary, managing customers expectations until you reach a resolution
  • A set amount of time each week is given to manage your customer case load, given the autonomy to manage your cases to ensure timely resolution for your customers.

Delivery Driver

AAH Pharmaceuticals
06.2017 - 09.2022
  • Representing AAH to our customers in a friendly and professional manner
  • Ensure customers receive their orders on time and in excellent condition
  • Be accountable for completing all the paperwork associated with each delivery, return or collection including using electronic tracking scanners
  • Maintaining the safety and security of our stock whilst in transit
  • Working as part of team to continuously improve the way we work.

Pharmacy Dispenser

Quantum
01.2016 - 06.2017
  • Dealing with prescription queries
  • Prescription labelling and dispensing
  • To ensure customer prescriptions are received and dispensed in a timely manner
  • Assist with stock controls
  • Liaise with other healthcare professionals to ensure patient care is satisfied
  • To support the other services as requires by the pharmacy and identify opportunities for the Pharmacist Manager, Pharmacist, Relief Pharmacist or Locum
  • Preparation of compliance aids for community patients and care homes
  • To provide excellent levels of customer service to all customer to ensure customer needs and requirements are met/exceeded
  • To clinically check all prescriptions to avoid possible drug interaction
  • When interaction is identified, make the RP aware so that the prescriber is contacted
  • To ensure CD scripts are dispensed legally and the bag label indicates the last day by which the script can be handed to the patient.

Night Courier Co-ordinator

Rico Logistics
12.2014 - 01.2016
  • Take bookings accurately and advising clients of our services
  • Implement and maintain Service Level Agreements (both client and branch specific) – ensure all jobs are collected and delivered within agreed timescales
  • Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of delays or issues
  • Proactively monitor and forward plan fleet levels
  • Manage dockets – input information correctly and in a timely manner, reducing courier and client queries and credit notes
  • Deal with client's operational queries effectively and promptly.

Pharmacy Delivery Driver

Hills
04.2010 - 12.2014
  • To collect, deliver and ensure security of all supplies of stock to and from the pharmacy(ies) and any other locations as directed
  • Responsible for carrying out the collection and delivery of stock and supplies in a timely manner under the direction of the Pharmacist
  • This included collection of prescriptions from GP surgeries and delivery of filled prescriptions and other goods to patient’s homes
  • Ensured that when transporting stocks and supplies that they were packed and carried in a safe manner not incurring damage
  • Securing the company vehicle when not attended and ensuring that any contents were not on public display
  • Followed by any laid down procedures relating to the safe and secure transport of medical supplies and monies collected
  • Ensuring that the company vehicle was regularly maintained, full of petrol and clean and tidy at all times
  • Undertaken other duties appropriate to the post as agreed with the proprietor.

Age Concern
12.2002
  • Dealt with any requests or problems people had
  • Cleaned and arranged tables for breakfast and dinner.

Education

GCE -

Bournville College of Further Education
2007

Shireland Language College
2003

Skills

  • Group skills
  • Communicate to small groups
  • Take part in group debates
  • Team leadership
  • Personal Skills
  • Honest
  • Able to problem solve
  • Basic understanding in spoken and written Urdu
  • Excellent punctuality and attendance
  • Organisation, planning and motivation skills
  • Friendly
  • Flexible and can easily adapt to changes

Timeline

Ombudsman Complaints

British Gas
03.2024 - Current

Customer Resolution Agent

British Gas
09.2022 - 03.2024

Delivery Driver

AAH Pharmaceuticals
06.2017 - 09.2022

Pharmacy Dispenser

Quantum
01.2016 - 06.2017

Night Courier Co-ordinator

Rico Logistics
12.2014 - 01.2016

Pharmacy Delivery Driver

Hills
04.2010 - 12.2014

Age Concern
12.2002

GCE -

Bournville College of Further Education

Shireland Language College

Similar Profiles

CREATE PROFILE
NASAR SHAHZAD