Summary
Overview
Work History
Education
Skills
Hobbies : Listening music and playing badminton
Work Availability
Timeline
Generic

NAROTAM SINGH

Customer Service Excecutive / Supervisor
Greater London

Summary

Quality-focused Field Support Engineer / Supervisor offering 4 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Field Support Engineer/Supervisor

Indus Towers Limited or Bharti Infratel
Pathankot,Punjab, India
02.2019 - 04.2023
  • Walked clients and internal staff through troubleshooting steps to resolve common software issues.
  • Managed maintenance data records and tracked operating information for onsite reference.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Checked safety practices and integrity of PPE.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Installed and repaired SMPS, PIU,SPS,BB and DG equipment on clients' premises.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Maintained tools and equipment, parts inventory and library of machine manuals.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Repaired and calibrated systems and equipment post-installation.
  • Identified technical problems and potential risks, coordinating appropriate corrective action.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Scheduled service calls according to customer location and urgency of need.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Monitored work performance and quality to maintain standards.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Network Operations Engineer

Vodafone India Limited
Amritsar,Punjab,India, India
10.2014 - 02.2019
  • Supported global network users with connectivity, VPN, and access issues.
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
  • Recommended proactive approaches to leadership team to improve stability of infrastructure components.
  • Built servers, upgraded applications, and conducted hardware audits.
  • Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Led preventive and corrective network and infrastructure maintenance requirements.
  • Exceeded SLA standards for response times and problem resolution.
  • Created graphical reports to visualize network performance and uptime to management members.
  • Installed fiber, ethernet, and console cabling in climate-controlled NOC.
  • Managed MS Server and Workstation operating systems.
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls.
  • Configured IP assignment, core network configuration, and DNS setup for new users.
  • Designed, tested and implemented network servers, infrastructure and software.
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base.

Education

Bachelor of Technology - Electronics and Communication

Rayat - Bahra University
Punjab,India
06.2010 - 06.2014

Skills

In-field technical support

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Hobbies : Listening music and playing badminton

Listening music and playing Badminton

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Field Support Engineer/Supervisor

Indus Towers Limited or Bharti Infratel
02.2019 - 04.2023

Network Operations Engineer

Vodafone India Limited
10.2014 - 02.2019

Bachelor of Technology - Electronics and Communication

Rayat - Bahra University
06.2010 - 06.2014

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NAROTAM SINGHCustomer Service Excecutive / Supervisor