Summary
Overview
Work history
Education
Skills
Awards
Timeline
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Narinda Coward

Telford,Canada

Summary

Dynamic and results-driven professional with a strong foundation in sales and customer service. Demonstrates excellent communication, problem-solving, and organizational skills, complemented by a positive attitude and adaptability. Proven ability to develop referral networks and train staff effectively, ensuring high levels of customer satisfaction. Committed to delivering exceptional service while fostering teamwork and reliability in fast-paced environments.

Overview

19
19
years of professional experience

Work history

Sales Representative

Allstate Insurance
Brantford, Canada
02.2023 - 03.2024
  • Customer Relations
  • Meeting sales goals
  • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Tailored pitches according to individual consumer preferences to increase conversion rates.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Fostered strong customer relationships through exceptional service.
  • Managed incoming calls, quoting and converting to policies

Sales agent, Direct sales business owner

Fifth Avenue Collection
Brantford, Canada
06.2005 - 12.2023
  • Top 10 Sales Leader for Sales/Recruiting in Canada since joining
  • Managed trained team of 30+ of personal recruits
  • Instrumental in leading company into social media selling. Assisted with company-wide training
  • Spearheaded marketing campaigns for brand awareness.
  • Utilized social media platforms for effective brand promotion and customer engagement.
  • Fostered a positive work environment, increased team morale and job satisfaction.
  • Identified new business opportunities to increase revenue.
  • Built strong client relationships, led to repeat business and referrals.
  • Organized networking events to build industry connections and partnerships.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Researched and identified potential business opportunities in untapped markets to drive revenue.
  • Attended and hosted networking events, establishing solid relationships with other business professionals.
  • Collaborated with sales team, achieved robust sales growth year on year.
  • Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
  • Coordinated team training for improved productivity and customer service.
  • Provided after-sales support as required, enhancing overall customer experience.
  • Continually developed professional knowledge in the field of sales techniques and market trends.

Education

Certificate of Higher Education - Insurance Agent

Insurance Institute of Canada
Toronto, Canada
02.2023 - 03.2023

Skills

  • Sales proficiency
  • Client service excellence
  • Organizational skills
  • Relationship management
  • Teamwork and collaboration
  • Adaptability and flexibility
  • Multi-tasking capabilities
  • Time management efficiency
  • Training and development

Awards

  • Allstate Insurance Forecaster Award, 2024, 80% target in first 6 months
  • Fifth Avenue Collection Awards
  • Sapphire Sales Level Achieved, 2023
  • Crown Jewel of Leadership - Top Recruiter for Ontario and Eastern Canada, 2022
  • Ruby Sales Level Achieved, 2022
  • Emerald Sales Level Achieved, 2021
  • Crown Jewel of Leadership - Top Recruiter for Ontario and Eastern Canada, 2020
  • Crystal Crown - August - Top Recruiter Worldwide, 2020
  • Pineapple Award - Top Sales Worldwide for February, 2020
  • Emerald Sales Level Achieved, 2020
  • Sales Leader Crown Jewel Sales - Top Sales Ontario and Eastern Canada, 2019
  • Emerald Sales Level Achieved, 2019
  • Pineapple Award - Top sales worldwide for November, 2018
  • Emerald Sales Level Achieved, 2018
  • Crown Jewel of Leadership - Top Recruiter Ontario and Eastern Canada, 2018
  • Pineapple Award - Top Sales Worldwide for February, 2017
  • Crown Jewel of Leadership - Top recruiter of Ontario and Eastern Canada, 2016
  • Emerald Sales Level Achieved, 2016
  • Emerald Sales Level Achieved, 2015
  • Crown Jewel of Leadership - Top recruiter for Ontario and Eastern Canada, 2014
  • Emerald Sales Level Achieved, 2014
  • Crystal Crown - September - Top recruiter in Canada, 2013
  • Sales Leader Crown Jewel - Top Sales for Ontario and Eastern Canada, 2013
  • Ruby Sales level achieved, 2013
  • Pineapple Award - Top Sales Worldwide for June, 2013
  • Pineapple Award - Top Sales Worldwide for March, 2013
  • Emerald Sales Level achieved, 2012
  • Pineapple Award - Top sales worldwide for April, 2011
  • Emerald Sales Level achieved, 2011
  • Crown Jewel of Leadership - Top recruiter for Ontario and Eastern Canada, 2010
  • Emerald Sales Level achieved, 2010
  • Sapphire Sales level achieved, 2009
  • Crown Jewel of Leadership - Top recruiter for Ontario and Eastern Canada, 2008
  • Ruby Sales level achieved, 2008
  • Crown Jewel of Leadership - Top recruiter for Ontario and Eastern Canada, 2007
  • Emerald Sales level achieved, 2007
  • Emerald Sales level achieved, 2006
  • Sales Leader level achieved, 2006
  • Vintage leader level achieved, 2005

Timeline

Certificate of Higher Education - Insurance Agent

Insurance Institute of Canada
02.2023 - 03.2023

Sales Representative

Allstate Insurance
02.2023 - 03.2024

Sales agent, Direct sales business owner

Fifth Avenue Collection
06.2005 - 12.2023
Narinda Coward