Naridia Wint Froyze
Wembley
Summary
Enthusiastic customer service assistant with sixteen years of experience. Secures team success through hard work, attention to detail and excellent organisation. Offering strong communication, problem-solving, and interpersonal skills. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude. Ready to use and develop teamwork, empathy, and conflict resolution in customer service role. Responsible and dedicated customer assistant with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
17
17
years of professional experience
Work history
Customer Service Assistant
DFL Importer
Santa cruz
03.2021 - 10.2024
- Assisted team members with customer queries and complaints
- Oversaw stock control and delivered customer support
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Handled in-person, email and mailed correspondence.
- Organised stock shelves neatly to improve overall appearance of shop floor.
Senior Sale Associate
RL Smiths and company
Santa cruz
10.2008 - 02.2021
- Assisted customers with their purchases as Senior Sales Associate
- Supervised inventory and supported senior sales efforts
- Led gap replenishment initiatives as senior sales associate
- Managed and trained till operators as Senior Sales Associate
- Directed labelling and pricing efforts in Senior Sales Associate role
Home Care Assistant
Self-employed.
Locavia
01.2012 - 01.2015
- Managed laundry and other daily household duties
- Organised prescription collection and client reminders effectively
- Prepared meals tailored to clients' dietary needs
- Assisted senior clients with daily routines for improved quality of life.
- Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
Hotel Cleaner
Ivy’s Cove Resort
White House, Jamaica, Jamaica
05.2021 - 11.2023
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Vacuumed carpeted areas and mopped hard floors.
- Polished glass, mirrors and metal items to attractive shine.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
Customer Service Assistant
Marks & Spencer
Kings Road, Chelsea, Royal Kensington And Chelsea
11.2024 - 01.2025
- Organised stock shelves neatly to improve overall appearance
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Assisted customers with product inquiries for enhanced shopping experience.
- Offered helpful advice on product selection, leading to increased sales.
Food Process Worker
First Call
Park Royal, Brent
01.2025 - Current
- Maintained clean, organised workspaces to facilitate efficient workflow.
- Picked and packed food deliveries per shift with maximum accuracy.
- Ensured product quality by strictly adhering to hygiene and safety standards.
- Weighed ingredients accurately to adhere to recipe specifications.
- Checked product labels for accuracy before dispatch.
Education
Certificate of Higher Education - Mathematics and English
School of Excellence
High School Diploma - Electronic Document Preparation Management
Education Centre
High School Diploma - ICT
Education Centre
Certificate of Higher Education - Customer service and Marketing and sales
Heart Trust
Skills
- Client Support Proficiency
- Exceptional verbal and written communication
- High-pressure environment adaptability
- Advanced Sales Techniques
- Product Promotion
- Friendly telephone communication
- Polite and attentive phone manner
- Computer Literacy
- MS Word Proficiency
- Microsoft Outlook proficiency
- Internet Resource Management
- Effective Team Participation
- Innovative Input
- Independent Work Capability
- Cash handling
- Customer Service
- Product knowledge
- Stock management
Custom
Naridia, Wint Froyze, 35 Milford Garden, Wembley, HA0 2AS, Pamnaridiawint@gmail.com, British , 14/10/1988, 07842287614
Personal Information
- Nationality: British
- Date of birth: 14/10/1988
Affiliations
- I enjoy reading,socialising with friends and families. Taking part in various events as I am interested in the fashion industry
Timeline
Food Process Worker
First Call
01.2025 - Current
Customer Service Assistant
Marks & Spencer
11.2024 - 01.2025
Hotel Cleaner
Ivy’s Cove Resort
05.2021 - 11.2023
Customer Service Assistant
DFL Importer
03.2021 - 10.2024
Home Care Assistant
Self-employed.
01.2012 - 01.2015
Senior Sale Associate
RL Smiths and company
10.2008 - 02.2021
Certificate of Higher Education - Mathematics and English
School of Excellence
High School Diploma - Electronic Document Preparation Management
Education Centre
High School Diploma - ICT
Education Centre
Certificate of Higher Education - Customer service and Marketing and sales
Heart Trust
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