UX researcher with over 6 years in the field. Academic psychology background. Plan and lead mixed-method studies that drive successful product design, resulting in 40%+ increase in customer satisfaction across the portfolio. Creating strategic partnerships with cross-functional partners to collaborate throughout the research process. A key advocate for the user-voice, championing customer needs and presenting impactful insights.
Hi, I’m
Narges Moosavi
Summary
Overview
6
years of professional experience
3
years of post-secondary education
Work history
MetaLondon
UX Researcher
08.2021 - Current
Job overview
- Facilitated remote and in-person workshops on user-centric ideation and journey mapping with 50+ stakeholders and executives.
- Managed 5 junior researchers with weekly syncs, peer reviews, UXR retros, and workshops to guide career growth.
- Developed foundational and tactical research roadmaps of 80+ studies, allocated budget for vendor work, and recruited 10,000+ diverse participants.
- Led multiple mixed-method research end-to-end, informed design decisions of hardware and software products; raised customer satisfaction scores by 35%.
- Analysed datasets of 100,000+ users on Tableau and presented synthesised data to leads; resulted in key product changes.
- Became product-matter expert in customer support; presented insights to 400+ multidisciplinary teams, including product managers and designers.
- Delivered actionable recommendations to senior management; resulted in 5+ successful launches of premium support offerings.
- Established monthly video series highlighting insights in 5 minutes and ‘Insight days’ to present latest UXR work; increased stakeholder and director-level engagement by 60%.
PhotoboxLondon, Select a State
UX Researcher
02.2021 - 07.2022
Job overview
- Designed 15+ standardised research templates, streamlining internal processes.
- Led 25+ end-to-end studies (e.g.: remote interviews, diary studies, surveys, A/B, and usability testing) examining user behaviour on B2C website, iOS, and Android mobile apps.
- Created 10+ high and low-fidelity wireframes on Figma to iteratively test solutions, led to major insights that changed app UI; led to 10% revenue increase.
- Worked independently with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions using weekly syncs and workshops.
- Delivered recommendations via engaging formats (videos, infographics, journey maps, personas); led to 40%+ increase in customer satisfaction rate.
- Initiated monthly UX newsletter and ‘Insight of the Week', leading to increased engagement from 35+ stakeholders.
Royal HollowayLondon
Assistant Researcher
09.2019 - 01.2021
Job overview
- Conducted 5 mixed-method studies (Interviews, surveys, focus groups, ethnography, literature reviews) on cognitive psychology in team of 12 researchers.
- Facilitated ideation workshops, scheduled research sessions, and created novel sensory stimuli.
- Created Qualtrics surveys that recruited 500+ participants online.
- Analysed 200+ data points for significance using SPSS and R studio.
KokoonLondon, Select a State
Content Analyst
09.2017 - 09.2019
Job overview
- Defined and executed 15+ primary and secondary research on user needs; presented key insights to product team; led to major 5+ design iterations of hardware products and 24% increase in ROI.
- Thematic analysis of 8+ competitor apps informed 30% of app content and design.
Education
Royal HollowayLondon
BSc from Psychology
09.2017 - 07.2020
University overview
- Key modules: Human Performance (HCI, VR, AR), Statistical Analysis, Real World Quantitative Techniques, Occupational Psychology, Neuroscience, Social Psychology.
Skills
- Research Tools: Qualtrics, UserTestingcom, Gorilla, RStudio, SPSS, Otterai, Lookback, Userlytics, Tableau, UserZoom, Survey Monkey, Usability Hub, Airtable
- Design Tools: Figma, InVision, Miro, Mural, LucidChart, Adobe CC, Axure
- Methodology: Quantitative, qualitative, mixed methods (Usability testing, user interviews, surveys, A/B testing, card sorting, journey mapping, JTBD, task analysis, lad/field studies, diary studies, focus groups, competitor analysis, benchmarking, persona development)
Languages
English
Native
Persian
Native
French
Intermediate
Timeline
UX Researcher
Meta
08.2021 - Current
UX Researcher
Photobox
02.2021 - 07.2022
Assistant Researcher
Royal Holloway
09.2019 - 01.2021
Royal Holloway
BSc from Psychology
09.2017 - 07.2020
Content Analyst
Kokoon
09.2017 - 09.2019
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