Naresh B. Kumar
Harrogate,North Yorkshire
Summary
Experienced in IT service understanding and remote support provision, with a proven ability to maintain composure under pressure. Demonstrates strong problem-solving skills and a good telephone manner, backed by extensive call centre experience. Committed to delivering exceptional customer service and seeking opportunities to further enhance technical support capabilities.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Care Support Worker
HARROGATE DISTRICT HOSPITAL (NHS)
Harrogate
11.2022 - 11.2025
- Following instructions, assisting with moving, turning and positioning the dependent patient, having knowledge of the correct use of moving and handling equipment.
- Assisting with care given to pressure areas of patients and the appropriate use of pressure relieving devices.
- Assisting the patient with their personal hygiene needs, ensuring privacy and dignity is maintained and promoting independence.
- Assisting with filing, completing records and paperwork.
- Assisting Staff Nurses in setting up Theatre’s Trays and Anaesthetic Supplies.
Catering Assistant
HARROGATE INTEGRATED FACILITIES (NHS)
Harrogate
10.2021 - 11.2022
- Serving Patients Meals
- Cleaning Duties
- Kitchen Porter Duties
- Store Deliveries
Crew Member
JRA FAMILY RESTAURANTS (McDonald's Restaurant)
04.2021 - 09.2021
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with co-worker’s and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
Credit Process Associate
I Process services Pvt India Ltd.
Hyderabad
11.2016 - 01.2018
- File checking and processing the files for Home Loans
- Checking of the disbursement documents and the file for disbursement
- Data entry of applicants financial in the LibreOffice for the deriving the loan eligibility and communicating the same to the concerned credit manager.
- Maintain relevant Management Information System Data in LibreOffice as prescribed by the organisation from time to time and communicate the same to concerned on regular basis
- Reporting Sales Data information in LibreOffice with Pivot Table
- Follow up on the post disbursal documents (PDD) and over the counter documents (OTC) and ensuring completion of the same at earliest.
Senior Content Analyst
Digital Nirvana Information Systems Pvt Ltd
Hyderabad
10.2007 - 11.2012
- It is a media monitoring process where we deal with broadcasted new coverage of Fortune-500 companies where each person is supplied with some clients.
- We have a application called pinpoint where those clients news coverage is fetched with closed captions/subtitles along with hyperlinks attached with videos.
- We have to Analyze the text in subtitles, if the news coverage belongs to client we have to document the content (audio & video) properly and that report is sent to client in a well formatted mail.
Education
Intermediate -
Sri Ramabadhra Junior College
01.2001 - 01.2003
S.S.C. - undefined
Surabhi Bala Vihar High School
01.2000 - 01.2001
Skills
- IT service understanding
- Remote support provision
- Composure under pressure
- Problem-solving
- Good telephone manner
- Call centre experience
Languages
English
Telugu
Hindi
Accomplishments
- Awarded as Employee of the month at Harrogate District Hospital in 2024
- Awarded as “BEST EMPLOYEE” at ICICI BANK in the year 2017
- Awarded as “BEST PERFORMER” at Digital Nirvana in the year 2012
- Awarded as “KEY CONTRIBUTER” at Digital Nirvana in the year 2008
Affiliations
- Cricket
- Cooking
Declaration
I declare that the information furnished above is legitimate and true to the best of my knowledge. Date: 2025-10-17 Place: Harrogate Naresh Kumar Bijja.
Timeline
Care Support Worker
HARROGATE DISTRICT HOSPITAL (NHS)
11.2022 - 11.2025
Catering Assistant
HARROGATE INTEGRATED FACILITIES (NHS)
10.2021 - 11.2022
Crew Member
JRA FAMILY RESTAURANTS (McDonald's Restaurant)
04.2021 - 09.2021
Credit Process Associate
I Process services Pvt India Ltd.
11.2016 - 01.2018
Senior Content Analyst
Digital Nirvana Information Systems Pvt Ltd
10.2007 - 11.2012
Intermediate -
Sri Ramabadhra Junior College
01.2001 - 01.2003
S.S.C. - undefined
Surabhi Bala Vihar High School
01.2000 - 01.2001