Naresh Kondapalli
Sheffield
Summary
Accomplished professional with a strong focus on problem-solving and strategic planning. Demonstrates exceptional leadership and programme development skills, ensuring quality assurance in all initiatives. Proven ability to build cohesive teams and communicate effectively across diverse groups. Committed to leveraging expertise in team building and communication to drive organisational success.
Overview
1
1
Certification
3
3
years of post-secondary education
20
20
years of professional experience
Work history
Observability Platform Lead
TCS - easyJet
, UK
2024.12 - Current
- Owned enterprise observability strategy and SRE transformation , establishing platform standards across applications, infrastructure and cloud environments using OpenTelemetry, distributed tracing, metrics, logs and service dependency telemetry .
- Architected an integrated observability ecosystem spanning Splunk, ThousandEyes, AppDynamics, BigPanda, CMDB and ITSM , enabling service topology, SLO-driven monitoring, anomaly detection and cross-domain RCA.
- Delivered AIOps and event-intelligence capabilities , correlating telemetry and operational events to reduce alert noise, identify probable root causes and enable automated, closed-loop remediation.
- Established observability governance and platform engineering standards , covering data quality, instrumentation, SLOs, platform adoption, vendor management, cost optimisation and operational resilience.
- Advised senior leadership on observability maturity and technology investment , translating telemetry into service-risk, resilience, capacity and business-impact insights.
Observability Architect
TCS - Nationwide
2023.04 - 2024.12
- Architected cloud-native observability across AWS, Azure and GCP , providing end-to-end visibility across Kubernetes, containers, microservices, hybrid infrastructure and digital services .
- Embedded observability into CI/CD and DevOps engineering , enabling automated instrumentation, continuous performance validation and shift-left reliability engineering throughout the software delivery lifecycle.
- Engineered automated telemetry pipelines, SLI/SLO dashboards and intelligent alerting , improving proactive detection, service health monitoring and operational response.
- Integrated observability with ServiceNow ITSM/ITOM , connecting telemetry to incident, event and service-management workflows to improve operational efficiency and service restoration.
- Led complex cross-layer performance investigations , correlating application, database, cloud, infrastructure and digital-experience telemetry to isolate bottlenecks and service dependencies.
Observability Lead
TCS - Swisslife
2022.10 - 2023.04
- Led technology product strategy and roadmap planning , translating business outcomes into prioritised capabilities, investment themes and value-based delivery roadmaps.
- Owned product discovery, backlog management and prioritisation , balancing customer value, technical feasibility, dependencies, delivery risk and strategic objectives within an Agile delivery model.
- Directed cross-functional technology delivery across engineering, infrastructure, QA, operations and business teams from discovery through implementation, go-live and operational transition.
- Drove Lean and Agile continuous improvement , redesigning delivery workflows and ways of working to achieve a 25% increase in team productivity .
- Established product governance and requirements traceability , covering epics, user stories, acceptance criteria, RACI, RTM, QA/UAT and AS-IS/TO-BE process design.
Technical Consultant
TCS - MUFG
2021.12 - 2022.10
- Delivered API-led integration and application modernisation , connecting enterprise platforms through REST/SOAP services and middleware while improving maintainability, reliability and operational efficiency.
- Automated operational processes and system administration , achieving a 30% improvement in operational efficiency and reducing repetitive manual activity.
- Led enterprise software engineering using Perl , designing scalable applications and automation with Moose, Catalyst, Dancer, DBI, PostgreSQL/MySQL, REST APIs and Git .
- Architected ServiceNow ITSM applications and integrations , developing workflows, forms, custom modules and enterprise integrations to automate service-management processes.
- Provided engineering leadership through code reviews, production support, technical mentoring and coding standards , strengthening software quality and resilience.
Senior Tivoli specialist
STC
2018.10 - 2021.12
- Engineered scalable Python applications and services using Python 3.x, Django, Flask, FastAPI, OOP, design patterns, SQLAlchemy, PostgreSQL and MySQL , applying modern software engineering practices to improve maintainability, performance and reliability.
- Developed data engineering, automation and API integration solutions using Pandas, NumPy, REST APIs and web technologies , delivering a 40% improvement in operational efficiency through process automation, streamlined workflows and reduced manual effort.
- Strengthened IT operations and observability through IBM Tivoli Monitoring and Netcool , configuring monitoring agents, event rules and alarm processing, while applying data analysis and visualisation to identify performance trends and drive continuous service optimisation.
Senior Netcool specialist
Insight
2018.05 - 2018.09
- Led technology assurance and engineering assessments across systems, networks and security, evaluating architecture, vulnerabilities, performance and operational risk to strengthen resilience, security and technical quality .
- Established engineering standards, technical controls and architecture specifications covering interoperability, scalability, maintainability, configuration assurance and security , improving consistency across enterprise technology environments.
- Governed technical implementation and change delivery , coordinating testing, patch validation, production readiness, engineering resources, schedules, budgets and dependencies to ensure controlled and compliant technology change.
Senior Consultant
IBM - Riyadh
2014.04 - 2018.05
- Applied data-driven research and process analysis using statistical analysis, stakeholder interviews, surveys and focus groups , translating qualitative and quantitative insight into evidence-based improvement opportunities and target operating models.
- Developed transformation business cases, executive reports and delivery frameworks , defining scope, budgets, milestones, success measures and benefits realisation , while designing client-specific processes and operating procedures to support sustainable organisational change.
- Led business analysis and operating-model transformation , defining KPIs, performance frameworks and service measures to identify process inefficiencies, improve operational effectiveness and align technology-enabled change with business outcomes.
Technical consultant
Tech Mahindra - Malaysia
2012.12 - 2014.03
- Directed technology lifecycle and investment assessments , covering configuration, upgrades, patching, TCO, technology risk and platform rationalisation , providing architecture recommendations for modernisation, replacement and strategic technology adoption.
- Led enterprise infrastructure architecture and capacity engineering , assessing server, hardware and software platforms, workload demand, dependencies, performance and scalability to identify constraints, optimise platform design and support resilient technology services.
Senior engineer
Alcatel Lucent - India
2010.06 - 2012.12
- Designed enterprise WAN and network resilience architectures aligned to BC/DR, service continuity and availability requirements , while leading network operations, technology benchmarking and performance assurance across critical connectivity services.
- Led advanced network troubleshooting and service-performance engineering using Wireshark, packet capture and protocol analysis , and developed the Tivoli-to-NOI migration business case alongside APM/network performance dashboards to support technology modernisation and operational decision-making.
Senior engineer
Bank of America - India
2009.01 - 2010.06
- Managed Unix/Linux infrastructure operations and production readiness , standardising server deployment, configuration and support through shell scripting, backup automation, Webtop administration and controlled Development-to-Production promotion .
- Strengthened operational control and service reliability through configuration management, remote-user performance monitoring and exception/alert analytics , improving SLA adherence, issue follow-up and operational governance.
Associate Application support
UBS - India
2006.11 - 2009.01
- Managed ITSM operations across Incident, Service Request and Change Management using BMC Remedy , coordinating Major Incident, escalation and service restoration processes to maintain service continuity and SLA performance.
- Strengthened service governance and operational resilience through service-performance reporting, stakeholder/vendor coordination, access controls, data security and BC/DR practices , translating business requirements into reliable IT services.
Education
Master of Science - Computers
Osmania University
India 2004.03 - 2007.01
Skills
- Observability frameworks with Tools like Splunk, BigPanda, ThousandEyes, Dynatrace, AppDynamics, AWS Cloudwatch, IBM Suite, ELK
- Strategic planning
- Programme development
- Leadership
- Problem-solving
- Team collaboration
- Communication skills
Certification
Splunk O11y Cloud Certified Metrics User
IBM certified Deployment Professional
ISTQB/BCS Certified
Timeline
Observability Platform Lead
TCS - easyJet
2024.12 - Current
Observability Architect
TCS - Nationwide
2023.04 - 2024.12
Observability Lead
TCS - Swisslife
2022.10 - 2023.04
Technical Consultant
TCS - MUFG
2021.12 - 2022.10
Senior Tivoli specialist
STC
2018.10 - 2021.12
Senior Netcool specialist
Insight
2018.05 - 2018.09
Senior Consultant
IBM - Riyadh
2014.04 - 2018.05
Technical consultant
Tech Mahindra - Malaysia
2012.12 - 2014.03
Senior engineer
Alcatel Lucent - India
2010.06 - 2012.12
Senior engineer
Bank of America - India
2009.01 - 2010.06
Associate Application support
UBS - India
2006.11 - 2009.01
Master of Science - Computers
Osmania University
2004.03 - 2007.01