Naresh Eranna Sarankulu
QSR Industry
Worth,Co
Summary
A success-driven Assistant Restaurant Manager with 13 years of experience. Track record in improving staff training and recognition, and reducing staff turnover. Maximising customer experience to grow profits and company reputation.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Monte Laguna Group
Worthing, united Kingdom
10.2022 - Current
- Ensuring Excellent Customer Experience
- Ensuring brand standard being followed at the highest.
- Managing Inventories (food & asset)
- Scheduling (all the staffs) & Providing trainings
- Built customer relationships with consultative sales approach.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
deputy district manager
Jubilant Food works
Mumbai, India
08.2021 - 09.2022
- Analyzed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Established budgets for programmed activities and controlled expenditure to meet targets.
- Used multi-source data to determine sales and delivery terms for products and services.
- Represented organization to public at trade exhibitions and conventions, driving awareness of [Product or Service].
- Oversaw planning and execution of targeted sales and marketing strategies.
operation manager
RKS Services Groups
09.2020 - 08.2021
- Manage and direct operations team to achieve business targets
- Assist in developing or updating standard operating procedures for all business operational activities
- Build strong relationship by addressing customer issues and complaints in a timely manner
- Assist in employee appraisals, promotions, compensation and termination based on the performance review, by conducting performance review and provide performance feedback to staff
- Provide operational support and guidance to staff
- Assist in developing operating and capital budgets
- Monitor and control expense according to allotted budget
- Conduct regular meetings with team to discuss about issues, concerns, updates etc
- Support operational risk and audit process for the purpose of preventive maintenance
- Driving for sales thru referrals and ground pitch for new customers
Restaurant General Manager
Burger King India
Mumbai
11.2019 - 08.2020
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Analyzed and interpreted store trends to facilitate planning
- Engaged and interacted with customers to create positive experiences and drive revenue growth
- Scheduled and led weekly store meetings for all employees to discuss sales trends, promotions and also provide a platform for all to voice concerns
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Managed, hired, trained and developed top talent to strengthen workflow and productivity
- Generated repeat business by delivering exceptional customer service and positive engagement
Restaurant General Manager
McDonald's India, Hard Castle Restaurants Pvt Ltd
05.2010 - 10.2019
- Hired, trained and managed [Number] restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from [Number]% to [Number]%.
- Developed and executed restaurant business plan, employing [Skill] and [Skill] to successfully identify business opportunities, triggering [Number]% sales growth within [Timeframe].
- Conducted [Frequency] ingredient inventory, eliminating [Type] issues to reduce food costs by [Number]%.
- Ensured a safe environment for restaurant staff and guests by establishing and enforcing sanitation standards and procedures, conducting [Frequency] inspections to verify adherence.
- Reviewed financial data in [Software], adjusting operational budgets to consistently maximise profitability.
- Provided [Frequency] staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Introduced employee recognition programs that reduced staff turnover by [Number]%.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Established safe and secure dining environment with strong sanitation standards.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Analysed operations to improve restaurant efficiency and service levels.
Education
Master in Management studies - Finance
GNIMS, Mumbai University
India 06.2013 - 04.2015
Bachelor Of Commerce - Commerce
Mumbai University
India 06.2010 - 04.2013
Certificate of Higher Education - Commerce
Maharashtra state board
India 06.2008 - 03.2010
Skills
- Outstanding customer service
- Ingredient inventory management
- Restaurant Manager POS system knowledge
- Employee management
- Restaurant cost control
- Operations management
- Time Management
Languages
English
Upper intermediate
Hindi
Fluent
Timeline
Assistant Manager
Monte Laguna Group
10.2022 - Current
deputy district manager
Jubilant Food works
08.2021 - 09.2022
operation manager
RKS Services Groups
09.2020 - 08.2021
Restaurant General Manager
Burger King India
11.2019 - 08.2020
Master in Management studies - Finance
GNIMS, Mumbai University
06.2013 - 04.2015
Bachelor Of Commerce - Commerce
Mumbai University
06.2010 - 04.2013
Restaurant General Manager
McDonald's India, Hard Castle Restaurants Pvt Ltd
05.2010 - 10.2019
Certificate of Higher Education - Commerce
Maharashtra state board
06.2008 - 03.2010
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