NARCISSE TSHIMANGA

As the Head of Operations at Fast Shift, I have played a pivotal role in ensuring the smooth functioning of the company's day-to-day activities. By establishing robust processes, efficient procedures, and a comprehensive company code of conduct.

One of my notable achievements includes spearheading the licensing project as per the Financial Conduct Authority's requirements. Through my expertise and dedication, we successfully navigated the complexities of the regulatory landscape to operate compliantly within the industry.

Furthermore, I actively contributed to devising and implementing a strategic go-to-market approach. By analysing market trends, customer preferences, and competitor landscapes, I played a vital role in shaping the company's market entry strategy, ensuring our products/services reached the right audience and gained a competitive edge.

As the Director of Portfolio Management at Vocalink, I have played a pivotal role in driving the successful implementation and operational activities of Real-Time payment application projects across diverse markets, aligning with the Product team's strategic vision.

A key aspect of my responsibilities involved establishing robust project governance within the Customer Delivery team. By implementing efficient controls and processes, I ensured seamless coordination and collaboration among colleagues in the UK, US, and AP regions, guaranteeing the timely delivery of projects to clients.

One of my notable achievements has been overseeing vendor management activities. As the primary point of contact for vendor relationships, I meticulously monitored and tracked vendor performance to maintain high standards of service delivery. Through my efforts, I fostered strong partnerships and facilitated regular quarterly business review meetings. These meetings played a crucial role in aligning our goals, addressing challenges, and identifying opportunities for continuous improvement.

By excelling in vendor management, I not only ensured the timely and accurate delivery of solutions to Mastercard customers but also optimized operational efficiency and cost-effectiveness within the organization.

Throughout my tenure as the Director of Portfolio Management, I have consistently demonstrated strong leadership and a deep commitment to excellence. My ability to navigate complex projects and cultivate productive vendor relationships has significantly contributed to Vocalink's success in the Real-Time payment landscape.

In my role as the Director, Customer Compliance at Mastercard, I have achieved significant accomplishments that showcase my expertise in navigating complex regulatory environments while prioritizing compliance and enhancing customer experiences.

One of my most noteworthy achievements was conceiving and leading the implementation of the Mastercard Global Dynamic Currency Conversion (DCC) Compliance Program. This initiative demonstrated my ability to develop and execute comprehensive compliance strategies on a global scale, ensuring adherence to regulatory requirements while also improving customer interactions with the DCC feature.

Addressing European Region-specific Customer Compliance matters has been another area where I excelled. By proactively responding to consumer complaints and addressing concerns raised by the European Commission, I displayed a strong commitment to compliance and customer satisfaction. Through my efforts, Mastercard reinforced its dedication to meeting regulatory expectations and delivering exceptional service to customers.

Engaging with key stakeholders has been a cornerstone of my work. As part of the European Financial Coalition against Child Sexual Exploitation, I collaborated with various entities, including EUROPOL, Law Enforcement officers, NGOs, and Government officials. This strategic partnership demonstrated my exceptional skill in stakeholder management as we collectively worked towards combating significant social challenges.

Beyond compliance initiatives, I also provided consultancy services to the World Food Programme. By working closely with representatives at Rome HQ, local staff in Niger, and government officials, I conducted a comprehensive Cost-Benefits Analysis of the School Feeding program. My findings provided valuable evidence on the quantifiable monetary returns on investment for all contributors. Throughout the project lifecycle, I effectively managed stakeholder expectations through regular updates and risk analysis, ensuring a successful and impactful outcome.

Furthermore, I leveraged my expertise to provide comprehensive training for police officers, empowering them to effectively follow the money trail using Mastercard services. This advisory engagement highlighted my ability to offer valuable insights and support to stakeholders, utilizing available resources to drive positive results.

I successfully spearheaded a £2.2M project, taking charge of the delivery of the bank's corporate cards platform for the Transaction Banking Wholesale Division within the esteemed Corporate Cards team.

Additionally, I orchestrated a substantial transformation in the corporate products portfolio. As the leader of the change management process, I meticulously conducted thorough readiness assessments to ensure a seamless transition. My role involved effective communication with vendors and stakeholders, fostering collaboration and alignment throughout the project. To maintain the highest standards of security, I oversaw the execution of rigorous penetration testing. Throughout the project, my dedication to comprehensive risk management was evident, from identifying potential risks to implementing robust measures for ongoing monitoring.

At FNDS300, I led a robust change management process to implement a new gateway host certification with Visa, minimizing impact on 10,000 cardholders and ensuring high customer satisfaction.

• London with team in Belgium