Nara Finney

• Assisted with five office relocations, including support for executive team move from Moscow to London.
• Coordinated refurbishment project for London office set up. Facilitated logistics and planning for relocation events.
• Scheduled 20+ calls average daily across multiple time zones, including high-level meetings, board meetings, conference calls, all-team calls for 5 office branches worldwide. Managed agendas, changes, meeting minutes and follow up process.
• Streamlined processes to improve and optimise office operations by implementing office check lists.
• Handled negotiations with outside vendors and service providers for best value for money proposals in line with cost effective company policy.
• Controlled, monitored and documented administrative processes and procedures.
• Enhanced record keeping by upgrading database management systems.
• Conducted performance reviews, identifying areas for improvement or advancement opportunities.
• Organised training sessions to enhance team productivity and skills.
• Monitored inventory supplies, reducing wastage and unnecessary expenditures.
• Improved communication within the department with regular team meetings and updates.
• Monitored health and safety measures for guaranteed compliance.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Developed organisational policies for administrative oversight and internal controls.
• Directed operations for accounts, reconciliations and payroll.
• Audited office supplies to minimise waste and control expenditures.
• Led and guided administrative staff, fostering culture of continuous improvement.
• Facilitated complete travel support including transportation and accommodation arrangements.
  Coordinated on-site logistics. Assisted with visa management covering immigration visas.
• Delivered impactful full cycle event management, enhancing engagement through well-organised internal and external events.
  Facilitated successful team buildings, offsites, client events, and board meetings, contributing to organisational goals.

• Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
• Established strong relationships with key industry players to expand business reach.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
• Managed client relationships from early stages of sales process through to post-sales

- Interstate Hotels & Resorts is the international division of Aimbridge Hospitality, the largest White Label Operator with over 1,500 hotels across 20 countries. Interstate is the leading manager of hotels, resorts and conference centres and a preferred operator of all major franchised lodging brands throughout the UK, Continental Europe, Russia & CIS.

- Participating in 2 hotels openings: Hilton Hotel Moscow, Renaissance Monarch Hotel Moscow

• Scheduled meetings, conferences and appointments.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Coordinated events by managing budget, logistics and event support.
• Partnered with management to implement processes and complete special projects.
• Screened incoming phone calls and relayed detailed messages.
• Photocopied and printed presentations and reports for meetings.
• Sourced and ordered office supplies within allocated budget.
• Created expense reports with matching receipts.
• Arranged supplies, documents and spaces for meetings.
• Prioritised incoming communications to filter out basic requests and minimise disruptions.