Naomi Okeoghene Orogun
Care Assistant
Bristol
Summary
I am a dependable personal care assistant eager to apply a high standard of care and support to every service user
Overview
13
13
years of professional experience
8
8
Certifications
Work History
Customer Service Representative
Dana Airline
09.2021 - Current
• Handling all purchases with cash and credit cards.
• Confirms travel reservations and itineraries
• Complete flight check-in and print tickets using a point-of-sales system
• Answer customer questions, and resolve issues with delayed and canceled flight
• Provide the customer with baggage assistance and help with lost/damaged luggage.
• Processing refunds for delayed or canceled flights
Support Worker
White Ace Initiative
09.2017 - 08.2021
• Evaluating service users practical and emotional needs and assisting with creating support plans
• Monitoring the mental health and wellbeing of service users and reporting any significant changes.
• Assisting service users with daily personal care routines, such as bathing and dressing
• Helping with domestic tasks, such as cooking and cleaning.
• Encouraging service users to achieve personal goals and always being respectful of their choices.
• Providing emotional support to service users and families by listening to and discussing concerns.
• Supporting service users with shopping, budgeting and managing finances.
Care Assistant
When Women Pray Support International
08.2011 - 08.2017
• Assisting the carer with personal care tasks such as washing , dressing , eating and toileting.
• Assist in the safe lifting, transferring, repositioning and movement of clients
• Encourage clients to participate in social and recreational activities
• Performing light housing tasks, such as dusting, vacuuming and changing bed clothes.
• Accompany clients to medical appointment
• Observe , monitor and record clients physical and emotional well being and promptly report any changes to senior staff
Education
Bachelor of Science - Accounting
Cross River University of Technology
Cross River State, Nigeria.11.2011
Secondary School Living Certificate -
National Comprehensive College
Warri, Delta State, Nigeria.06.2002
Torufa Primary School
Warri, Delta State, Nigeria.06.1997
Skills
Interdepartmental Collaboration
Certification
Pathway to Care Programme Module C -Communication
Timeline
Pathway to Care Programme Module C -Communication
02-2024
Pathway to Care Programme Module B - The 6 C's of Care
02-2024
Safety Management System
11-2023
Safety Management System
04-2022
IQSMS Reporters
04-2022
Human Factor
04-2022
AVSEC Awareness Training
02-2022
Dana Airline Indoctrination
11-2021
Customer Service Representative
Dana Airline
09.2021 - Current
Support Worker
White Ace Initiative
09.2017 - 08.2021
Care Assistant
When Women Pray Support International
08.2011 - 08.2017
Bachelor of Science - Accounting
Cross River University of Technology
Secondary School Living Certificate -
National Comprehensive College
Torufa Primary School
Similar Profiles
Juliet MartinsJuliet Martins
Cabin Crew Instructor at Dana Airline LimitedCabin Crew Instructor at Dana Airline Limited
Kourtney CooleyKourtney Cooley
<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline
Debbiean LairdDebbiean Laird
Flight Attendant at U.S Airline/American AirlineFlight Attendant at U.S Airline/American Airline
Rachel Sara WilsonRachel Sara Wilson
Aftercare Coordinator at Sovereign Network GroupAftercare Coordinator at Sovereign Network Group
Emilia RieglEmilia Riegl
Cashier at G4S Cash SolutionsCashier at G4S Cash Solutions