Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomie Gaskell

Wigan

Summary

Over 14 years of administration experience, with 6-7 years in financial services. Demonstrated success in sales and complaint resolution under pressure, consistently achieving key performance indicators. Expertise in meeting tight deadlines with precision and efficiency. Proven ability to excel both independently and as part of a team.

Overview

20
20
years of professional experience

Work History

Meals-On-Wheels Office Administrator / Community Ass

ICare Group
Ince
08.2022 - Current
  • Plan and maintain driving rounds to provide the best routes for our community assistants by using MapPoint to ensure they have the quickest and most efficient routes. This would consist of using rural and urban areas.
  • Directed incoming calls and documented messages with precision and professionalism.
  • Welcomed visitors, addressed inquiries, and conveyed important company information.
  • Articulated personnel policies to employees and job applicants effectively.
  • Streamlined administrative operations, enhancing overall office productivity.
  • Sorted emails by urgency, escalating critical issues to leadership promptly.
  • Resolved customer inquiries and complaints with effective strategies.
  • Maintained confidentiality while managing sensitive customer information.
  • Generated invoices for nurseries, care facilities, and residential event venues.

Complaints Processor/Sales Advisor

Claims2Gain
Wigan
02.2017 - 06.2020
  • Executed cold calling campaigns to attract prospective clients and gather feedback.
  • Nurtured client relationships, resulting in increased sales revenue.
  • Utilized verbal communication skills for effective client engagement and needs assessment.
  • Resolved customer complaints efficiently to enhance satisfaction.
  • Provided prompt support to address client issues with expertise.
  • Reviewed performance data to identify growth and improvement areas.
  • Responded swiftly to client inquiries, ensuring timely issue resolution.
  • Compiled complaints for PPI settlements and escalated unresolved issues to Financial Ombudsman

Chase Expert Officer

Speed Medical
Matrix Park
10.2016 - 02.2017
  • Obtained vital medical reports, including x-rays and physiotherapy assessments, from healthcare providers.
    Managed communications with solicitors to facilitate claim processing and settlement estimates.
  • Arranged consultations for clients involved in RTA incidents, ensuring appropriate medical care.
  • Assertively pursued necessary information to support legal claims and enhance outcomes.

Payments Adminstrator

Fairpoint
Church Street
11.2010 - 10.2016
  • Established direct debits and CCP, streamlining payment processing.
  • Conducted detailed payment reviews to ensure accuracy and compliance.
  • Identified and resolved payment anomalies related to BACS transactions.
  • Managed email communications with lenders and clients to facilitate collaboration.
  • Performed clerical duties, including visitor book management and security protocols.
  • Implemented confidentiality measures for office documents in accordance with data protection regulations.
  • Followed FCA guidelines during regulatory reviews and inspections.

Childcare Volunteer

Golbourne Playscheme
Golbourne
08.2010 - 08.2010
  • Identified emotional and developmental issues in children, promptly notifying parents or guardians.
  • Instructed children on proper eating, resting, and restroom habits to promote self-care.
  • Encouraged hygiene practices by reminding students to wash hands after restroom use and before meals.
  • Maintained adaptability to effectively engage with diverse ages and personalities.

Childcare Provider

Lamberhead Green Catholic Primary School
Pemberton
09.2009 - 07.2010
  • Secured indoor and outdoor premises to ensure safety of children.
  • Planned nutritious snacks and meals in compliance with state dietary guidelines.
  • Supervised children to encourage positive interactions and foster social skills.
  • Organized age-appropriate activities, including games, arts, crafts, and outdoor play.
  • Cared for children in institutional settings, ensuring their well-being.
  • Read books aloud to small groups, promoting literacy and engagement.
  • Monitored children's play activities to support developmental progress.
  • Encouraged positive behaviors, fostering patience and cooperation among peers.

Childcare Provider

Westfield Primary School
Pemberton
09.2008 - 09.2009
  • Implemented positive reinforcement and behavior modeling to instill discipline in children.
  • Maintained daily records of activities, behaviors, meals, and naps for each child.
  • Facilitated active playtime activities to enhance motor skills through running and jumping.
  • Planned engaging activities that encouraged creativity and self-expression among children.
  • Taught basic crafts, including paintings, drawings, and decorations to foster artistic skills.
  • Identified emotional or developmental issues in children, communicating concerns to parents or guardians.
  • Read stories to children, facilitating discussions and integrating books into learning experiences.
  • Cultivated strong relationships with families through regular communication about child progress.

Shop Assistant

SnackShop
Ince
09.2005 - 09.2008
  • Prepared and served various beverages including coffee, tea, and soda.
  • Executed multiple food service duties to ensure efficient operations.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Stored perishable food items in designated containers to prevent spoilage.
  • Maintained cleanliness of kitchen areas to comply with health regulations.
  • Served meals to customers with a focus on friendliness and courtesy.
  • Refilled condiments and napkins to support smooth service operations.

Education

Qualification -

Level 3 Emergency First Aid At Work
ICare
11-2024

Qualification -

Business & Administration Level 2 & 3
Fairpoint
07-2014

Qualification -

Microsoft Excel Intermediate
Fairpoint
01-2014

Qualification - Information And Communication Technology

Keyskills in ICT
Fairpoint
05-2012

Qualification - Mathematics

Keyskills Level 2 in ICT
Fairpoint
01-2011

Diploma - Early Childhood Care And Education

CACHE Level 3 Diploma Childcare & Care
Wigan College
06-2010

High School Diploma -

St John Fisher Catholic High School
Wigan
09-2008

Skills

  • Heavily experienced in Microsoft Office proficiency such as: Excel, Word, Outlook etc
  • Route planning and mapping
  • Office administration
  • Data entry and record keeping
  • Appointment management
  • Customer service and relations
  • Employee onboarding
  • Email communication
  • Confidentiality management
  • Team collaboration
  • Time management
  • Conflict resolution
  • Call handling
  • Business administration
  • Attention to detail
  • Full UK driving license

Timeline

Meals-On-Wheels Office Administrator / Community Ass

ICare Group
08.2022 - Current

Complaints Processor/Sales Advisor

Claims2Gain
02.2017 - 06.2020

Chase Expert Officer

Speed Medical
10.2016 - 02.2017

Payments Adminstrator

Fairpoint
11.2010 - 10.2016

Childcare Volunteer

Golbourne Playscheme
08.2010 - 08.2010

Childcare Provider

Lamberhead Green Catholic Primary School
09.2009 - 07.2010

Childcare Provider

Westfield Primary School
09.2008 - 09.2009

Shop Assistant

SnackShop
09.2005 - 09.2008

Qualification -

Level 3 Emergency First Aid At Work

Qualification -

Business & Administration Level 2 & 3

Qualification -

Microsoft Excel Intermediate

Qualification - Information And Communication Technology

Keyskills in ICT

Qualification - Mathematics

Keyskills Level 2 in ICT

Diploma - Early Childhood Care And Education

CACHE Level 3 Diploma Childcare & Care

High School Diploma -

St John Fisher Catholic High School

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