Naomi Assefa
London
Summary
Operations and relationship management professional with experience across financial services, commercial operations and stakeholder engagement. Proven ability to coordinate business activities, manage key relationships and support operational effectiveness in fast-paced and regulated environments. Recognised for exceptional customer care, including supporting vulnerable customers in line with FCA Consumer Duty requirements. Strong commercial awareness combined with excellent communication, stakeholder management and problem-solving skills. Seeking opportunities within customer success, client services, or business operations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Business Operations Associate
Imperial's Trading Ltd
London
01.2025 - Current
- Coordinate day-to-day business operations, ensuring efficient management of schedules, records, communications and administrative processes
- Conduct market research and supplier analysis to support sourcing decisions, commercial planning and business growth initiatives
- Manage relationships with suppliers and customers, responding to enquiries, coordinating solutions and maintaining high service standards
- Support operational planning by coordinating workflows, tracking priorities and ensuring timely completion of business activities
- Contribute to process improvements that enhance efficiency, organisation and overall business performance
PROPERTY OPERATIONS & GUEST EXPERIENCE MANAGEMENT
Private Properties
London
06.2024 - 03.2026
- Improve occupancy and revenue by optimising listings, pricing, and content performance tracking
- Enhanced guest satisfaction by responding fast, fixing issues efficiently, and sustaining relationships
- Protect profitability by managing budgets, invoices, and expenditure tracking for operational performance
- Raise service consistency by coordinating maintenance and operational requirements across multiple properties
- Strengthen operational delivery by managing bookings and day-to-day guest communication effectively
Personal Banker
Barclays Bank Plc
London
05.2023 - 02.2024
- Managed a diverse range of customer enquiries and financial transactions while maintaining compliance with regulatory standards
- Recognised by the Head of Central London for demonstrating exemplary conduct when supporting vulnerable customers in accordance with FCA Consumer Duty requirements
- Built and maintained strong customer relationships through personalised financial guidance and service excellence
- Identified customer needs and delivered tailored solutions that enhanced customer satisfaction and trust
- Consistently balanced customer service, operational accuracy and regulatory requirements within a high-volume banking environment
Business Development Officer
4Wings Northwest (CIC)
Liverpool
02.2022 - 05.2022
- Improved services and engagement by supporting daily organisational operations consistently
- Raised customer satisfaction by acting on analysed feedback and service findings
- Strengthened long-term engagement through trusted relationships with community stakeholders
- Contributed to the development of cost-effective business strategies by researching opportunities, analysing feedback and supporting organisational planning initiatives
Education
Master of Science - Accounting and Business Management
Brunel University London
London 01.2024 - 07.2025
Bachelor of Arts - Law and Business
Liverpool John Moores University
Liverpool 09.2019 - 07.2022
Skills
- Customer Relationship Management
- Stakeholder Engagement
- Business Operations
- Customer Experience & Service Delivery
- Process Improvement & Automation
- Data Analysis & Reporting
- Commercial Awareness
- Regulatory & Compliance Awareness
Timeline
Business Operations Associate
Imperial's Trading Ltd
01.2025 - Current
PROPERTY OPERATIONS & GUEST EXPERIENCE MANAGEMENT
Private Properties
06.2024 - 03.2026
Master of Science - Accounting and Business Management
Brunel University London
01.2024 - 07.2025
Personal Banker
Barclays Bank Plc
05.2023 - 02.2024
Business Development Officer
4Wings Northwest (CIC)
02.2022 - 05.2022
Bachelor of Arts - Law and Business
Liverpool John Moores University
09.2019 - 07.2022