Summary
Overview
Work history
Education
Skills
Certification
Interests
Timeline
Hi, I’m

NAOMI ALICIA BANBURY-SAVAGE

Birmingham

Summary

I am hard working, very confident, good team worker, self-motivated individual who always strives to achieve a very high standard on every task that is undertaken. Having the ability to motivate others with proven leadership qualities within team environments . Has an excellent understanding of the importance of good communication skills. Patient- focused HCA brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical coding, billing procedures and patient record-keeping. Knowledgeable of latest regulations and standards in healthcare industry. Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Personable and responsible Cashier with 2years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty. Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.

Overview

12
years of professional experience
1
Certification

Work history

WHSmith Birmingham Airport
Birmingham , West Midlands

Sales assistant
05.2023 - Current

Job overview

  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Received and processed product returns.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

South Warwickshire Hospital
Warwick

Clinical Support Worker
10.2020 - 05.2022

Job overview

  • My duties are working apart of a supportive team in gynae along side nurses, doctors, speaking with patients during clinics, setting up paper work needed, logging in computer systems to put notes on for patients medical records it's a very fast paced ward/ clinics as a support worker is to make sure you dealing with the patients with care, compassion and empathy
  • Demonstrated respect, compassion and professionalism to maintain high code of conduct when interacting with patients from various backgrounds
  • Collaborated with multidisciplinary teams of healthcare professionals to produce work to impeccable standards.

TK Maxx
Birmingham

Retail Sales Advisor
09.2020 - 01.2021

Job overview

  • Monitored display stock levels, replenishing for consistently well- stocked sales floor
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference
  • Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.

UHB Hospital Band
Birmingham

Healthcare Assistant
11.2018 - 11.2019

Job overview

  • Problem-solving skills
  • Successfully delivered on tasks within tight deadlines
  • Working cross site when shifts are available on different wards for elderly, children, critical care, emergency department and outpatients department
  • Number of duties such as taking care of each individual with personal care, assisting with feeding, filling out documentation, support doctors, always providing very good standard of care so that that patient will feel supported in they stay
  • Provided personalised care and support to vulnerable individuals, helping them retain maximum independence
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing
  • Explaining treatments and hospital processes to patients
  • Thoroughly sterilised and sanitised clinical equipment and accessories.

Heartlands Hospital Band 2 HCA

08.2017 - 01.2018

Job overview

  • My duties were working on ward 20 AMU, assisting with personal care, dietary needs to make sure that each patient is eating meals who can't help themselves as much, I would also transfer patients to different wards, help nurses with weighing new patients admitted onto the ward, MRSA swabs, taking calls, writing notes with regards to the patient care cleaning down work space within each bays that I would be working on, AMU ward 20 was a very paced working environment as the turnover each day was very high in numbers as we had to share information with the flow-coordinator & charge nurse from A&E to making sure everything was flowing smoothly.

Bodyshop/ Consultant
10.2015 - 01.2016

Job overview

  • My duties were to replenish stock on the shop fall, help customers with skin care ranges, consulting them with the right one for them, advertise new ranges, achieving sales targets, this helped me gain more confidence while working with a small team and how to handle my skills when customers came in for advice.

Aston Villa Football Ground

Silver Service Waitress
08.2011 - 01.2016

Job overview

  • My duties involved Handling cash, handling food and alcohol drinks, meeting and greeting, serving customers, taking orders from customers and cleaning down the boxes from top to bottom before leaving workstation
  • Enjoy getting to know my customers and starting from working in the kiosks, to moving up in the trinity EX boxes
  • Children

Education

Level 2 Children and the young people's workforceCity and Guilds Level 1 Key, Children - Pass , 02/2012 to 05/2013 Crackerjack Training - Birmingham

University overview

skills (English and Maths) First Aid Paediatric PASS

Solihull College and University Centre
Solihull

Level 2 Diploma from Hairdressing
09.2023

University overview

Skills

  • Reliable
  • Good Understanding of
  • Customers' needs
  • Customer Service Skills
  • Working alone, Team worker
  • Time management
  • Ability to Multitask
  • Caring
  • Pre-operative testing
  • Communication skills
  • Guaranteed high levels of customer satisfaction through product
  • Knowledge and attentive service
  • Resolved customer complaints and process issues with proactive
  • Customer assistance
  • Challenge 25 policy enforcement
  • Thorough stock replenishment
  • Active selling

Certification

Gallery 37, Photography Silver AwardPASSJul-Aug 2010Birmingham Metropolitan CollegeFunctional skills level 1 ICT

Interests

Interests
PASS, Sept 2009 -Jan 2009Shireland, Smethwick Secondary SchoolICT BTEC National DiplomaART BTEC NationalPersonal DevelopmentEnglishMaths

Timeline

Solihull College and University Centre
Level 2 Diploma from Hairdressing
09.2023
Sales assistant
WHSmith Birmingham Airport
05.2023 - Current
Clinical Support Worker
South Warwickshire Hospital
10.2020 - 05.2022
Retail Sales Advisor
TK Maxx
09.2020 - 01.2021
Healthcare Assistant
UHB Hospital Band
11.2018 - 11.2019
Heartlands Hospital Band 2 HCA
08.2017 - 01.2018
Bodyshop/ Consultant
10.2015 - 01.2016
Silver Service Waitress
Aston Villa Football Ground
08.2011 - 01.2016
Level 2 Children and the young people's workforceCity and Guilds Level 1 Key, Children - Pass , 02/2012 to 05/2013 Crackerjack Training - Birmingham
NAOMI ALICIA BANBURY-SAVAGE