Naomi Wyatt
London,Barnet
Summary
Results-driven Operations Manager with six years of experience leading large teams in fast-paced environments. Skilled in managing operational performance, budgets, workforce planning, and customer experience. Focused on people development and implementing improvements in standards and procedures. Delivered profitability enhancements through operational change projects and business initiatives, overseeing teams of up to 80 employees.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Operations Manager (DGM)
NEOS Hospitality
London, Kingston upon Thames
2025.08 - Current
- Led daily operations for 70 employees across resourcing planning and hiring.
- Streamlined processes and executed strategic plans to improve operational efficiency.
- Created quarterly business plans and operational reports aligned to revenue priorities.
- Controlled labour budgets, tracked expenditure, and measured performance for profitability.
- Coordinated cross-functional teams and external stakeholders for large event delivery.
- Coached managers and teams through mentoring and succession planning programmes.
- Rolled out employee engagement actions to improve retention and reduce turnover.
- Communicated with stakeholders to support transparent decision-making and clarity.
- Reduced employee turnover by 66.7% within 6 months through engagement initiatives.
- Increased weekly revenue by 73.3%, growing sales to over 100k net weekly.
- Delivered 8% labour cost savings via workforce planning, rota optimisation, resourcing.
- Maintained service standards while optimising workforce planning and resource management.
Operations Manager (DGM)
Creative Hospitality Group
Swansea, City and County of Swansea
2024.11 - 2025.08
- Led day-to-day launch and delivery of new student night driving turnaround.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Coordinated site rebrand teams and stakeholders for stronger brand positioning.
- Built organiser relationships to deliver consistently sold-out events every time.
- Created partnerships with local universities and student societies for recurring engagement.
- Managed day-to-day operations covering staffing, budgeting, compliance, and financial performance.
- Reduced overhead costs through efficient resource allocation and budget management.
- Analysed performance metrics, identified areas for improvement in operations management.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Operations Manager (AGM)
REKOM UK
Cardiff, Cardiff
2022.07 - 2024.06
- Owned P&L performance, supporting revenue growth and profitability through decisions.
- Managed labour deployment and workforce planning to control costs and protect service.
- Led and developed 80+ staff across departments to enhance performance and ensure compliance with standards.
- Identified bottlenecks, implemented solutions, increased productivity.
- Oversaw stock management for multi-million-pound venues, implementing forecasting and controls to optimise inventory levels.
- Delivered onboarding training and retention initiatives to lift engagement and reduce turnover.
- Drafted procedural statements and guidelines to standardise practices across the company.
Education
A-Levels - Business Management
Richard Taunton Sixth Form College
Southampton 2019.09 - 2021.07
A-Levels - Criminology
Brockenhurst College
Brockenhurst 2017.09 - 2018.07
Skills
- Supply chain management
- Operational planning
- Risk management
- Profit and loss
- Performance monitoring
- Quality assurance
- Risk management
- Team development
- People Management
- Coaching leadership
- Resilience under pressure
- Risk management
Certification
Personal License Holder (DPS experience)
Timeline
Operations Manager (DGM)
NEOS Hospitality
2025.08 - Current
Operations Manager (DGM)
Creative Hospitality Group
2024.11 - 2025.08
Operations Manager (AGM)
REKOM UK
2022.07 - 2024.06
A-Levels - Business Management
Richard Taunton Sixth Form College
2019.09 - 2021.07
A-Levels - Criminology
Brockenhurst College
2017.09 - 2018.07