Naomi Wastall
West Parley,Dorset
Summary
Results-driven professional with expertise in recruitment, complaint resolution, and time management. Proficient in budget management and Point-Of-Sale systems, with a strong background in scheduling and business administration. Experienced in team oversight, fire safety training, and health and safety regulations, committed to enhancing operational efficiency through process improvements.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
111 Duty Manager
Dorset Healthcare University NHS Foundation Trust
St Leonards, Dorset
09.2023 - Current
- Deliver excellent customer service through effective communication skills.
- Launched new services that addressed patient needs and expectations.
- Achieve harmonious work environment through effective team management.
- Ensure compliance with statutory regulations to mitigate legal risks.
- Conduct regular clinical practice reviews to maintain high care quality.
- Foster continuous learning culture among staff for professional growth.
- Coordinate disaster response efforts to minimise harm during crises.
- Manage daily operations through strategic care planning and performance monitoring.
- Handle complaints as an Investigating Officer.
- Facilitate audits and inspections whilst upholding strict compliance with regulatory bodies such as CQC.
- Monitored and enforced medical practice compliance, supporting CQC and NHS/CCG quality monitoring inspections.
- R
Health care assistant
University Hospitals Dorset NHS Foundation Trust
Christchurch and Poole Council, Bournemouth
03.2020 - 07.2021
- Monitored vital signs of patients to ensure accurate readings.
- Uphold patient confidentiality in compliance with NHS data protection norms.
- Managed challenging behaviour from dementia-affected individuals without force or intimidation.
- Assisted elderly residents with daily tasks to improve quality of life in care homes.
- Maintained COVID-19 cleaning and infection control standards rigorously.
- Implemented health and safety protocols for COVID-19 protection.
- Performed various clinical tasks, including venepuncture and wound dressing.
- Demonstrated proficiency in venepuncture and cannulation techniques for efficient medication access.
111 call advisor
South Western Ambulance Service
St Leonards, Dorset
07.2015 - 02.2020
- Receive telephone calls and other contacts from members of the public and healthcare professionals
requiring assistance and information . - Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
- Record all information accurately and take appropriate action where required.
- Always maintain the integrity and confidentiality of all patient and Trust information.
- Undertake Supervised Practise Coaching with new starters when the need arises.
- Help out Duty Managers and Team Leaders by providing advice to fellow colleagues when requested.
Sales advisor
RIAS insurance
Bournemouth, England
10.2009 - 07.2015
- Recommended different types of insurances based on individual needs of clients.
- Managed risk effectively for the company by assessing clients' background information.
- Demonstrated comprehensive knowledge of various insurance products, resulting in improved client satisfaction.
- Worked towards reaching sales targets without compromising on quality or ethics.
- Assisted customers with claims process, ensuring a smooth experience during stressful times.
- Built long-term relationships with clients through consistent follow-up and communication.
- Generated new business opportunities through proactive networking and referrals from satisfied clients.
- Collaborated closely with team members which resulted in efficient work processes.
- Handled sensitive personal data with utmost confidentiality, respecting client privacy rights.
- Handled insurance queries from quotation stage to renewal.
Pharmacy technician
Boots the Chemist
Lymington, Hampshire
07.2004 - 10.2009
- Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
- Processed insurance claims for smooth transactions.
- Organised inventory for effective stock management.
- Enhanced team collaboration by communicating effectively with colleagues and supervisors.
- Managed cash register efficiently during busy periods ensuring swift customer service.
- Maintained knowledge of current pharmaceutical advancements through ongoing professional development.
- Dealt with prescription queries, improving patient care quality.
- Ensured safe medication distribution with meticulous attention to detail.
- Conducted over-the-counter sales, providing customers with necessary products quickly.
- Completed administrative tasks diligently, increasing overall productivity in the pharmacy.
Education
Bachelor of Science - Health Science
Open University
Milton Keynes 09.2018 - 07.2021
Skills
- Recruitment and hiring aptitude
- Complaint resolution proficiency
- Time management mastery
- Budget management expertise
- Point-Of-Sale system proficiency
- Scheduling efficiency
- Business administration knowledge
- Venue maintenance supervision
- Basic accountancy
- Customer relations
- Staff training
- Conflict management
- Operations management
- Staff motivation
- Team oversight
- Fire safety training
- Staff management
- Health and Safety regulations
- Process updating
Timeline
111 Duty Manager
Dorset Healthcare University NHS Foundation Trust
09.2023 - Current
Health care assistant
University Hospitals Dorset NHS Foundation Trust
03.2020 - 07.2021
Bachelor of Science - Health Science
Open University
09.2018 - 07.2021
111 call advisor
South Western Ambulance Service
07.2015 - 02.2020
Sales advisor
RIAS insurance
10.2009 - 07.2015
Pharmacy technician
Boots the Chemist
07.2004 - 10.2009
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