Naomi Walker

• Enhanced children's understanding of sports rules with clear, concise coaching methods.
• Conducted risk assessments before any outdoor activity hence assuring student safety.
• Developed comprehensive lesson plans for diverse age groups to enhance physical fitness.
• Used creative teaching strategies to engage reluctant participants in physical activities, resulting in increased involvement.
• Managed equipment inventory efficiently to prevent loss or damage.
• Liaised with parents about their child's progress during parent-teacher meetings.

As an Insurance Broker, I was responsible for managing both outbound and inbound customer interactions, ensuring a seamless and professional service experience. I adeptly handled the renewal of insurance policies, striving to secure the most competitive premiums for clients. My role required a thorough understanding of various insurance products, allowing me to tailor solutions to meet individual client needs. I maintained strong relationships with insurance providers to negotiate favourable terms and conditions, and diligently kept abreast of industry trends and regulatory changes to provide informed advice. My commitment to customer satisfaction and attention to detail ensured a high level of client retention and trust.

• Successfully renewed over 90% of client insurance policies annually.
• Consistently achieved a customer satisfaction rate of over 95%

As an Assistant Manager, I was responsible for overseeing daily operations, ensuring efficient staff management, and maintaining high standards of service. My duties included managing staff wages, ensuring accurate and timely cashing up procedures, and creating and managing scheduled rotas to ensure optimal staffing levels. I was also responsible for conducting regular stock checks and ordering supplies to maintain inventory levels, as well as performing general bar work to support the team and ensure customer satisfaction. My role required strong leadership skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a focus on quality and efficiency.

• Successfully managed and optimised staff wages, reducing unnecessary overtime costs by 15%.
• Implemented a streamlined cashing up procedure, reducing discrepancies by 20%.
• Developed effective scheduled rotas, improving staff coverage and reducing absenteeism by 10%.
• Conducted accurate stock checks, resulting in a 25% reduction in stock wastage.
• Enhanced the ordering process, ensuring timely replenishment and a 30% increase in stock availability.
• Consistently maintained high customer satisfaction through exemplary bar service and team support.

Increased sales revenue by 25% through targeted promotions and strategic booth bookings.

• Organised and led over 50 meetings with potential clients, enhancing client engagement and fostering business relationships.
• Refined sales scripts and training techniques, achieving a 15% increase in telesales conversions.
• Led a recruitment drive that resulted in a 30% increase in qualified sales staff within six months.
• Developed a comprehensive staff training programme that improved sales skills and customer service ratings.
• Successfully implemented a new staff rota system that increased operational efficiency by 20%.
• Oversaw staff wages and rota management, ensuring personnel effectively scheduled to meet business demands. Managed personal development plans, focusing on recruitment and staff training to enhance team performance and drive sales growth. Spearheaded sales and promotional activities, including booth bookings and telesales, maximising revenue and market presence. Conducted meetings with potential clients to establish and nurture business relationships, increasing customer base and satisfaction. Balanced strategic planning and hands-on management to align team efforts with organisational goals.

Supported learning and development of 30+ SEN pupils, facilitating measurable improvements in academic performance.

• Developed and implemented individualised learning plans that catered to the unique needs of each child.
• Collaborated with teachers to develop engaging lesson plans incorporating diverse learning activities to enhance student participation.
• Contributed to a 20% increase in classroom participation and engagement through innovative teaching methods.
• Led extracurricular activities that fostered social skills and teamwork among pupils, contributing to a positive school community.
• Received positive feedback from parents and guardians for dedication dedication and impact on their children's education.
• As a Teaching Assistant, I have been deeply involved in working and interacting with SEN (Special Educational Needs) children, ensuring that they receive the tailored support necessary for their educational development. My role involves assisting in various classes, where I aid teachers in delivering engaging and accessible lessons. Focus on building pupils' confidence and independence, helping them to overcome learning barriers and encouraging a positive attitude towards their studies. By fostering a supportive and inclusive classroom environment, I contribute to the holistic development of each child, ensuring they feel valued and understood.