Naomi Tolossa
York,North Yorkshire
Summary
PERSONAL PROFILE : I'm willing to work hard and demonstrate my ability to work productively within a team as well as independently. I am a highly motivated person with good basic skills, I am reliable, punctual and eager to learn. I am looking for a full time stable employment where I can learn and gain new skills. Currently working part-time for York Racecourse from April 2024 doing hospitality. Recently finished my Level 2 counselling skills at York college
Overview
7
7
years of professional experience
Work history
Hospitality Team Member
York Racecourse (CGC Events Caterers)
York
04.2024 - 12.2025
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Run food and drinks to tables within tight deadlines, maintaining smooth operations.
- Manage and deal with customer complaints by promptly resolving issues, and offering helpful solutions.
- Supported bar operations by preparing mixed drinks and non-alcoholic options.
- Remembered key menu features, ingredients and allergen information.
Housekeeper
Delta Hotels by Marriott
Tadcaster Road, Racecourse, York
05.2023 - 09.2023
- Dusted and cleaned cobwebs on light fixtures, baseboards and window sills.
- Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.
- Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
- Cleaned rooms to satisfaction of clients and management.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Disinfected bathrooms, eliminating dirt from shower stalls and bathtubs.
- Used to make beds and change dirt linen, hoover the room, wiping desks, change dirt towels to clean ones.
Barback
The Ivy
2 St Helen's Square, York
04.2022 - 09.2022
- Proactively went the extra mile to help bartenders and waiters during their shifts.
- Refilled, cleaned and replaced ice tray for the bar when required.
- washed and polished dirty glasses, took the rubbish out
- Regularly restocked alcohol in the freezer and in the bar
- Helped bartenders with opening and closing duties, such as cleaning
- Developed overall cocktail knowledge
- Conducted regular counts low-stocked supplies. sign off deliveries and putting deliveries away
Sales Assistant
Gap Outlet
Designer Outlet St. Nicholas, Clifton, York
05.2019 - 05.2019
- Work experience for secondary school
- My role at GAP was to see the day to day duties for generating sales by engaging and connecting with customers
- Maintaining a neat, clean and safe working and shopping environment
- Key Duties:- - Create a positive, welcoming experience for customers - Demonstrate a customer first mindset - Maintain the store to meet standards - Ensuring I meet target - Drive store sales - Uphold all stores and policies
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Education
Certificate of Higher Education - Counselling Skills Level 2
York College
York 09.2024 -
UAL Level 3 Applied General Diploma - Art & Design
York College
York 02.2022 - 08.2022
GCSEs -
Fulford School
York, North Yorkshire 01.2017 - 07.2020
certificate - Make Up Essential
Beauty Academy
Leeds 09.2024 -
Skills
- Time Management: Time management is crucial in everything I do Punctuality is something I have always taken professionally, and I have learned from a young age that keeping to deadlines and timescales is a must in order for things to run smoothly
- Fast learner: I am an active listener, and I can absorb multiple concepts and instructions, manage projects, multitask, and communicate within the team; I can pick up new skills and apply them to work projects, I am able to work independently, complete tasks on my own, and adapt to different settings
- Problem-solving; I try to gather information related to the issue and analyze the situation first If I don't know how to resolve the problem by my own, I'll ask a more experienced colleague for help or brainstorm ideas with other team members
- Strong attention to detail; I make sure nothing is overlooked and my commitment is to do a high-quality job I consistently review my work throughout to identify any mistake and correct them so I can deliver the best results
Languages
Italian
Fluent
Spanish
Intermediate
Affiliations
- I like to learn new language and travel to new places
Timeline
Certificate of Higher Education - Counselling Skills Level 2
York College
09.2024 -
certificate - Make Up Essential
Beauty Academy
09.2024 -
Hospitality Team Member
York Racecourse (CGC Events Caterers)
04.2024 - 12.2025
Housekeeper
Delta Hotels by Marriott
05.2023 - 09.2023
Barback
The Ivy
04.2022 - 09.2022
UAL Level 3 Applied General Diploma - Art & Design
York College
02.2022 - 08.2022
Sales Assistant
Gap Outlet
05.2019 - 05.2019
GCSEs -
Fulford School
01.2017 - 07.2020