Naomi Pollock
Great Easton
Summary
I am 21 years old and have recently returned to the UK after a period of travelling Central America and working in the Scuba Diving Industry. I am currently working as a Bar and Restaurant Supervisor at The Grainstore Brewery . I'm hardworking and adaptable, with a strong customer service background and great communication skills, attention to detail, and a commitment to safety and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Bar and Restaurant Supervisor
The Grainstore Brewery
01.2026 - Current
- Managed team during shifts, coordinating training and performance evaluations to uphold high service standards.
- Trained new staff on responsible alcohol service, EPOS, and cellar operations to ensure compliance and operational efficiency.
- Built strong relationships with guests and staff, fostering a welcoming atmosphere that enhanced customer experience.
Warehouse Packer
Fortnum and Mason
11.2025 - 01.2026
- Packed customer orders with care, ensuring items were secure and ready for dispatch.
- Handled fragile items with extra care, using appropriate packing materials to prevent damage.
Divemaster and Open Water Instructor
Big Blue Diving Koh Tao
02.2025 - 11.2025
- Assisted certified divers to ensure a safe and enjoyable underwater experience.
- Conducted dive briefings, site orientation, and safety checks.
- Maintained diving equipment and supported daily operations, including boat preparation and guest logistics.
- Taught entry level training programs by delivering engaging classroom, confined water, and open water sessions tailored to students' skill levels and comfort.
- Provided excellent customer service, resulting in repeat visits and positive guest feedback.
- Taught marine conservation awareness and environmentally responsible dive practices.
- (November 2024 - January 2025: Travelling Southeast Asia)
Front of House Supervisor
The Falcon Hotel
06.2024 - 11.2024
- Ensuring the smooth running of weddings and other functions such as birthday parties and funerals.
- Responded to guest concerns and complaints with professionalism, resolving issues quickly to maintain high satisfaction ratings.
- Communicated with housekeeping, maintenance, and reception to ensure rooms and dining areas met standards.
- Maintained cleanliness of the bar and dining areas.
Bartender
The Grainstore Brewery
06.2024 - 11.2024
- My main responsibilities were bartending and waitressing in the restaurant.
- Maintained a clean and tidy environment, both in the dining areas and in the kitchen and cellar.
- Experienced in safely changing beer barrels/kegs and maintaining consistent beer quality.
- (February 2024 - June 2024: Travelling Europe)
Education
A-Levels -
Harington School
Oakham, RUT01-2023
GCSEs -
Uppingham Community College
01-2021
Skills
- Emergency First Response (Instructor)
- Care For Children with AED (Instructor)
- Intermediate Spanish
- Cellar operations
- Cash handling
- Stock replenishment
- Team communication
- Safety awareness
Timeline
Bar and Restaurant Supervisor
The Grainstore Brewery
01.2026 - Current
Warehouse Packer
Fortnum and Mason
11.2025 - 01.2026
Divemaster and Open Water Instructor
Big Blue Diving Koh Tao
02.2025 - 11.2025
Front of House Supervisor
The Falcon Hotel
06.2024 - 11.2024
Bartender
The Grainstore Brewery
06.2024 - 11.2024
A-Levels -
Harington School
GCSEs -
Uppingham Community College