Summary
Overview
Work history
Education
Skills
Timeline
Generic

Naomi Overland

Plymouth,Devon

Summary

Dedicated hospitality manager with 6 years of experience. Demonstrated history of meeting company goals by assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Assistant Manager

Revolution Bars
Plymouth, Devon
09.2023 - 02.2026
  • Monitored sales performance regularly adjusting strategies as required.
  • Ensured adherence to all licensing laws, maintaining venue's good standing in community.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Assisted in stock management for smooth bar operations.
  • Delivered high-quality customer service in a fast-paced, high-volume environment.
  • Managed cash handling, tills, and end-of-day reconciliation.
  • Supported staff scheduling, training, and shift supervision.
  • First point of contact for guests, managing arrivals, enquiries, and reservations
  • Coordinated events at the venue, leading to increased bookings.
  • Resolved customer issues professionally to maintain a positive guest experience.

Team Leader

Revolution Bars
Cambridge, Cambridgeshire
11.2019 - 08.2023
  • Led front-of-house staff during busy services, ensuring smooth customer flow
  • Acted as a key contact for customers, handling queries and resolving issues
  • Opened and closed the venue, including cash handling and security procedures
  • Trained and supported new staff members
  • Maintained high standards of service, cleanliness, and presentation

Education

GCSEs - Arts and Media

Downham Market Academy
Downham Market, Norfolk
09.2011 - 06.2017

Skills

  • Customer service and sales
  • Organised and reliable
  • Cash handling
  • Adaptive team player
  • Calm under pressure
  • Visitor management

Timeline

Assistant Manager

Revolution Bars
09.2023 - 02.2026

Team Leader

Revolution Bars
11.2019 - 08.2023

GCSEs - Arts and Media

Downham Market Academy
09.2011 - 06.2017
Naomi Overland