Naomi Overland
Plymouth,Devon
Summary
Dedicated hospitality manager with 6 years of experience. Demonstrated history of meeting company goals by assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Manager
Revolution Bars
Plymouth, Devon
2023.09 - 2026.02
- Monitored sales performance regularly adjusting strategies as required.
- Ensured adherence to all licensing laws, maintaining venue's good standing in community.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Assisted in stock management for smooth bar operations.
- Delivered high-quality customer service in a fast-paced, high-volume environment.
- Managed cash handling, tills, and end-of-day reconciliation.
- Supported staff scheduling, training, and shift supervision.
- First point of contact for guests, managing arrivals, enquiries, and reservations
- Coordinated events at the venue, leading to increased bookings.
- Resolved customer issues professionally to maintain a positive guest experience.
Team Leader
Revolution Bars
Cambridge, Cambridgeshire
2019.11 - 2023.08
- Led front-of-house staff during busy services, ensuring smooth customer flow
- Acted as a key contact for customers, handling queries and resolving issues
- Opened and closed the venue, including cash handling and security procedures
- Trained and supported new staff members
- Maintained high standards of service, cleanliness, and presentation
Education
GCSEs - Arts and Media
Downham Market Academy
Downham Market, Norfolk 2011.09 - 2017.06
Skills
- Customer service and sales
- Organised and reliable
- Cash handling
- Adaptive team player
- Calm under pressure
- Visitor management
Timeline
Assistant Manager
Revolution Bars
2023.09 - 2026.02
Team Leader
Revolution Bars
2019.11 - 2023.08
GCSEs - Arts and Media
Downham Market Academy
2011.09 - 2017.06