Naomi Nicolson

As a Project Coordinator for a vibrant youth group, I am dedicated to supporting young individuals in their personal and social development. My role involves managing the accounts, handling administrative tasks, and ensuring the safety and well-being of our members through robust safeguarding measures. I organize a variety of engaging youth activities and drop-ins, fostering an inclusive environment for their growth and interaction.

Health and safety are paramount, and I conduct regular assessments to maintain a secure setting for participants and volunteers. As a line manager, I provide guidance and support to our enthusiastic team of volunteers, encouraging them to excel in their roles. I also compile comprehensive reports, showcasing our progress, achievements, and challenges, helping the trustees and funders understand the impact of our initiatives.

As the dynamic Office Manager, I was the driving force behind the smooth operation of the office. From conducting and preparing estimates to holding engaging meetings with clients, I delivered exceptional service. I provided weekly reports to the head office, showcasing our progress and managing accounts effectively. Our partners received quarterly commission reports, solidifying strong business relationships. Staying on top of orders, I ensured efficient processes and handled any customer queries or complaints with finesse. The responsibility of managing petty cash and producing invoices is expertly taken care of under my proactive leadership.

After experiencing a traumatic event, I chose to engage in a 2-year period of self-reflection. During this period, I volunteered at a bookshop, assuming the role of a shop assistant. My responsibilities encompassed various tasks, such as inventory management, customer service, book pricing, operating the cash register, securing the premises at closing, and organizing book stalls for events. This volunteer experience allowed me to contribute to the bookshop's success while seeking personal growth and healing.

In my capacity as a Lettings Assistant, I effectively facilitated property rentals on behalf of our esteemed clients, assuming comprehensive responsibilities throughout the lettings process. My duties entailed offering informed advice to clients regarding the letting procedures and rental rates, organising, and conducting property viewings for prospective tenants, and meticulously selecting responsible and reliable occupants. Additionally, I proficiently managed various administrative tasks related to the letting’s operations, ensuring a seamless and efficient workflow. My dedication to excellence contributed to successful lettings outcomes, providing optimal value for both clients and tenants alike.