Naomi Moore

• Responsibilities include the timely and high standard cleaning of hotel rooms in time for turnover.
• Awarded ‘Gold Standard Housekeeper' 2023.
• Designated trainer for new staff. Training new employees on a weekly basis giving constructive feedback to trainees and feeding back my observations to management.
• Responsibilities extend to reception work, including the aiding of customer concern, ensuring customers had resources they needed.
• These concerns included wellness checks, which were subsequently carried out and assessed before being resolved with the manager on shift.
• Essential to the success within this role is the approach to customer service that of respect, humility, and kindness, which is invaluable to my professional development.

• Working in the Arts Department preparing props for a school production
• Model making using papier mache‘
• Painting and constructing props (using glue guns)
• Fittings for the cast

• Worked alongside a Shrek x Lush collaboration for a Pop-up shop in London.
• Built wooden market stalls from scratch, using a variety of wood working machinery within the workshop. These later displayed a range of Lush products to promote their new Shrek collab in Convent Garden, central London.
• Sanding, filing and staining wooden structures.
• Experience within a warehouse, distributing light and sound gear to clients.
• Wiring plugs and extension leads for clients to loan.
• Suspending foliage from wooden frames for clients.
• Experience with using CAD software (Sketch-Up) to produce 3D representations of design ideas

Working at Homefield College, Mountsorrel, Leicestershire to provide educational Art Therapy classes for SEND students.

My responsibilities were to deliver a series of workshops on independent living for SEND students aged 16+. (16 - 25)

• Preparation of adapted teaching materials for a 12 week series of workshops for students of various abilities and needs (Physical and Emotional).
• Confidence building activities (circle times, games, musical activities)
• Wellbeing tasks (discussing mental health and ways to regulate)
• Mindmaps for each students individual living needs
• One to one sessions with dysregulated students to allow them space outside of the group
• Delivering sessions on personal hygiene including the importance of daily washing, oral hygiene, female hygiene, toileting
• Facilitated art therapy sessions, aiding mental health support in the community.

Sessions had a strong creative slant including: drawing, collaging, painting, mark making (surface rubbing) and model making to provide students with physical reminders of what they'd learnt within each session. These also helped develop motor skills and emotional intelligence.

• Worked closely with kitchen team to maintain seamless operation during busy periods.
• Worked efficiently under pressure during busy times maintaining high-quality service delivery.
• Customer Service: Handling orders, dealing with customer enquiries, and resolving complaints.
• Cash Handling: Operating the till, processing payments and managing cash.
• Hygiene and Safety: Maintaining cleanliness, following food safety regulation, and ensuring a safe working environment.

• Enhanced customer satisfaction by providing excellent service.
• Communicated effectively with colleagues to facilitate teamwork.
• Followed company policies strictly, ensuring regulatory compliance.
• Collaborated well with team members for successful projects.
• Trained new staff members, promoting skill development.
• Assisted customers with queries, improving overall experience.
• Upheld cleanliness standards in workspace to maintain hygiene levels.
• Handled complaints with professionalism to retain clients.