Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Naomi MacLaren

Killin,Stirlingshire

Summary

Compassionate and dedicated, bringing excellent communication and analytical skills to assess and support individuals with their individual needs. Demonstrates strong problem-solving abilities, combined with and understanding of health and social care. Aiming to make meaningful impact and improve quality of life through a social support worker role.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Laundry and dry cleaning assistant

Grants Laundry
Killin, Stirling
08.2021 - 02.2025
  • Assisted colleagues in peak hours to ensure smooth operation flow.
  • Prepared bills for customers, ensuring accuracy of charges.
  • Operating commercial rotary ironing machine.
  • Processed payments from customers quickly and accurately, maintained balance sheet records daily.
  • Properly sorted clothes according to fabric type, colour, and cleaning method for optimal results.
  • Folded and stacked or hung laundered articles for pickup.
  • Operated driers and extractors and removed articles after each cycle.
  • Employed moving and handling techniques to lift laundry loads.

(Bank) Support practitioner (assisted living)

The Richmond Fellowship
Stirling, Stirlingshire
11.2020 - 12.2021
  • Helped patients maintain independence through assisted living techniques.
  • Encouraged participation in recreational activities for improved mental health.
  • Improved client self-confidence by providing daily living support and encouragement.
  • Prepared nutritious meals, promoting healthy eating habits amongst clients.
  • Handled emergency situations calmly, prioritising client welfare above all else.
  • Assisted in daily personal care routines for improved patient wellbeing.
  • Involved clients in decision-making to promote independence.

Hotel receptionist

Moachyle Mhor
Balquhidder, Stirling
09.2018 - 08.2020
  • Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Ensured guest comfort with prompt attention to their needs and requests.
  • Facilitated easy communication with non-English speaking guests using translation skills when necessary.

Kitchen Assistant

The Coffee Bothy Deanston
Doune, Stirlingshire
02.2017 - 04.2018
  • Cooked and plated meals whilst adhering to presentation guidelines set by head chef.
  • Followed strict dietary requirements when preparing food for customers with allergies or health concerns.
  • Organised kitchen equipment and utensils for easy access during peak hours.
  • Maintained cleanliness in work areas, upholding high sanitation standards consistently.
  • Assisted in large-scale catering events, ensuring successful execution.
  • Prepared ingredients for head chef to ensure efficient service.
  • Organised storage areas for easy access to ingredients during busy periods.
  • Enforced health and safety guidelines amongst the team, promoting a safe working environment.

Sales assistant

Co-operative
Killin, Stirling
03.2016 - 02.2017
  • Handled cash register efficiently, ensuring accurate transactions.
  • Improved product visibility with strategic shelf arrangements.
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.

Hotel receptionist

Killin Hotel
Killin, Stirlingshire
09.2013 - 08.2015
  • Greeted and checked-in guests promptly and professionally.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
  • Increased efficiency by swiftly resolving any complaints or issues.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Kept reservations systems up-to-date for clear availability management.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.
  • Provided local attraction and event information for enhanced hotel stays.

Education

HNC - Health and Social Care, Pathways to Social Care, Social Services

Forth Valley College
Stirling
09.2019 - 06.2020

SVQ Level 3 - Child, Health and Social Care

Forth Valley College
Stirling
09.2019 - 06.2020

SVQ Level 2 - Health and Social Care

Forth Valley College
Stirling
09.2017 - 06.2018

Scottish Qualifications Certificate -

McLaren High School
Callander, Stirling
08.2004 - 09.2009

Skills

  • Stress management
  • Maintaining safety practices
  • Organisational competency
  • Observational skills
  • Effective time management
  • Effective communication
  • Dependability
  • First aid knowledge
  • Compassionate client care
  • Food preparation standards
  • Positive attitude
  • Health care regulations knowledge
  • Holistic health care approach

Affiliations

  • Reading
  • Gaming
  • Camping

Timeline

Laundry and dry cleaning assistant

Grants Laundry
08.2021 - 02.2025

(Bank) Support practitioner (assisted living)

The Richmond Fellowship
11.2020 - 12.2021

HNC - Health and Social Care, Pathways to Social Care, Social Services

Forth Valley College
09.2019 - 06.2020

SVQ Level 3 - Child, Health and Social Care

Forth Valley College
09.2019 - 06.2020

Hotel receptionist

Moachyle Mhor
09.2018 - 08.2020

SVQ Level 2 - Health and Social Care

Forth Valley College
09.2017 - 06.2018

Kitchen Assistant

The Coffee Bothy Deanston
02.2017 - 04.2018

Sales assistant

Co-operative
03.2016 - 02.2017

Hotel receptionist

Killin Hotel
09.2013 - 08.2015

Scottish Qualifications Certificate -

McLaren High School
08.2004 - 09.2009

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Naomi MacLaren