Summary
Overview
Work history
Skills
Affiliations
Timeline
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Naomi Le Touze

London, SW1

Summary

Meticulous worker, excellent at juggling multiple tasks and working under pressure. Fitness and customer service being my passions, I am looking to work for a reputable and ambitious company, where I could grow and share my passions.

Overview

12
12
years of professional experience

Work history

Team Department lead

HCA Healthcare
London
01.2018 - Current
  • Performed diagnostic tests accurately for timely treatment initiation.
  • Provided nutritional advice, promoting healthier lifestyle choices amongst patients.
  • Maintained detailed records to ensure consistent delivery of patient care.
  • Collaborated with multidisciplinary team members to deliver holistic care.
  • Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.

Team Leader, Oxford St

Topshop
London
01.2018 - 01.2019
  • Supervised the shop floor on a general level.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching theirs and the store goals. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Communicated with and supported sales, marketing and administrative teams.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Demonstrated dedication to continuously improving sales abilities and product knowledge.
  • Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Supervised cash register and allocated tills staffs.

Team Leader

Forever 21
Brisbane, Australia
06.2014 - 12.2017

Team leader

Mecca Maxima
Brisbane, Australia
01.2013 - 01.2016

Skills

  • Ability to work autonomously, make decisions of a complex situation and set priorities (gained from part time jobs)
  • Demonstrate strong self-management skills, a commitment to personal work and flexibility to unexpected changes
  • Hard working, efficient, reliable, punctual and highly organised - Strong ability to work as a part of a team Very good personal workload management
  • Maintained a high degree of academic achievement at University whilst having 2 casuals jobs Critical thinking:
  • Recognised as an active learner, willing to learn more about the job and related areas
  • Demonstrate honesty, compassion, integrity and respect towards all staffs and customers


Affiliations

  • Fitness, health, travel, personal growth

Timeline

Team Department lead

HCA Healthcare
01.2018 - Current

Team Leader, Oxford St

Topshop
01.2018 - 01.2019

Team Leader

Forever 21
06.2014 - 12.2017

Team leader

Mecca Maxima
01.2013 - 01.2016

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Naomi Le Touze