Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Accomplishments
Timeline
Naomi Chaplin

Naomi Chaplin

Portsmouth,Hampshire

Summary

Problem-solving professional demonstrates excellent financial reporting and deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations.

Confident Debt Collector with excellent work ethic offers skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes. Excellent written and verbal communication skills for productive debtor relations. Effective Recruitment Manager with knowledge of customising recruitment strategies to meet different needs. Proficient in measuring success, documenting actions and reporting on progress in closing workforce gaps with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company recruitment needs and meeting business objectives.

Overview

7
7
years of professional experience

Work history

Debt collector

Embrace Cx
Portsmouth, Hampshire
11.2023 - Current
  • Exceeded collection target goals with assertive communication and negotiation skills.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Performed customer credit checks and advised on credit limit adjustments.
  • Communicated with customers diplomatically and respectfully.
  • Followed company protocols to keep sensitive and financial information secure.
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
  • Offered debtors assistance with payment planning.
  • Remained calm and poised when communicating with difficult clients or in stressful situations.
  • Handled financial transactions, creating and filing accurate records.
  • Adapted payment plans to suit individual financial situations.

Sales executive

Mercator Media
Fareham, Hampshire
10.2021 - 10.2023
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Built rapport with new and existing customers to boost client retention.
  • Promoted customer loyalty scheme at checkout.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Generated new leads and opportunities to maximise revenue.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.

Case manager

Charles Taylor
Funtington, West Sussex
09.2019 - 10.2020
  • Followed clinical guidelines when handling patient data to maintain confidentiality.
  • Answered 50+ daily phone calls, directing enquiries to relevant staff and relaying detailed, accurate messages.
  • Prepared billing and insurance documentation for services abroad.
  • Worked flexibly to meet demands of patient needs.
  • Kept stringent records of patients' medical history, diagnostic testing and treatment procedures and results.
  • Spoke to patients and family members to find out about patients' health status and medical history.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Marketing and Recruitment Executive

Bluebird Care
Petersfield, Hampshire
01.2017 - 08.2019
  • Requested and contacted candidate references to help hire right people for jobs.
  • Crafted offer letters, contracts and new starter paperwork in preparation for hirees.
  • Researched various advertising options to place ads and attract candidates.
  • Completed reference and DBS checks on applicants and new employees.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Concurred with department managers to forecast future hiring needs and requirements.
  • Briefed candidates about responsibilities, salary and job benefits.
  • Interviewed and hired staff fitting job and team requirements.
  • Engaged in job fairs and career events to increase visibility.
  • Informed candidates about interview results and made job offers to successful interviewees.
  • Screened candidates, conducted interviews and selected ideal talent to fill open roles.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Coached candidates through interview process to secure top roles.

Education

GCSEs -

Mayfield School, Portsmouth
09/2006 - 06/2011
  • English - C
  • Maths - C
  • Science - C
  • IT (GCSE) - B
  • IT (Btec) - A

NVQ Level 3 - Health and Social Care

Skills for Care, Portsmouth
09/2017 - 06/2018

Skills

  • Candidate attraction strategies
  • Technical recruiting
  • Client database handling
  • Job portal management
  • File and records management
  • Candidate management
  • End-to-end recruitment
  • Candidate sourcing
  • Client management
  • LinkedIn advertising
  • Pre-employment screening
  • Target driven
  • Headhunting

Affiliations

  • Socialising with friends
  • Walking my dog
  • Driving and listening to music
  • Learning new things

Accomplishments

    Over the two years I worked at Mercator Media, I was Top sales person of the month for 9 months, top Event sales person for 6 months and New Business award winner for 10 months.


    With this in mind I was able to create and keep new businesses through social media, cold calls, creating my own lead generation via previous interest and using our systems to keep detailed notes and sensitive information. In two years of working in Mercator Media I was able to create a total revenue of over £500,000 by helping train new employees, having 1 to 1 conversations to improve my way of work and constantly learning and being flexible with changes. This shows I have the ability to learn, train and be flexible to the needs of my employer.

Timeline

Debt collector - Embrace Cx
11.2023 - Current
Sales executive - Mercator Media
10.2021 - 10.2023
Case manager - Charles Taylor
09.2019 - 10.2020
Marketing and Recruitment Executive - Bluebird Care
01.2017 - 08.2019
Mayfield School - GCSEs,
09/2006 - 06/2011
Skills for Care - NVQ Level 3, Health and Social Care
09/2017 - 06/2018

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Naomi Chaplin