Naomi Baker
Summary
I am a dedicated student with excellent time management and researching skills. Alongside my studies I have assisted with social media advertising and content creation. I have a strong foundation in customer service and I am proficient in email management and telephone etiquette, ensuring effective communication and client satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Retail Assistant
Leeds University Union
Leeds, West Yorkshire
01.2024 - Current
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Supported team members for improved operational efficiency.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Boosted sales through suggestive selling techniques.
- Stayed updated on current promotions and new products to provide accurate information to customers.
Social Media Lead and Team Member
Tea Cups Tearoom
Woolpit, Suffolk
08.2021 - Current
- Managed social media platforms, improving online presence.
- Scheduled social media content strategically to achieve maximum reach and impressions.
- Promoted brand through consistent, appropriate and creative social media posts.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Trained new staff members to maintain quality of service delivery.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Utilised localised up-selling techniques for increased revenue generation.
Admin Assistant
Curve Motion
Bury St Edmunds, Suffolk
07.2022 - 01.2024
- Supported accurate record-keeping with proficient data entry skills.
- Streamlined administrative processes for increased efficiency in the workplace.
- Contributed to team effort by accomplishing related results as needed.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Improved customer and internal communications through prompt response to email and phone queries.
- Managed front desk duties to ensure smooth operation of reception area.
Education
Bachelor of Arts - English Literature
University of Leeds
Leeds 09.2022 - 06.2025
A-Levels - English Literature, English Language, Economics
Thurston Community College
Thurston, Suffolk 09.2020 - 07.2022
Skills
- Thorough research skills
- Adept analytical skills
- Excellent time management
- Social media advertising
- Content creation
- Empathy
- Customer service excellence
Communication
- Interpersonal communication
- Email management
- Telephone etiquette
References
References available upon request.
Timeline
Retail Assistant
Leeds University Union
01.2024 - Current
Bachelor of Arts - English Literature
University of Leeds
09.2022 - 06.2025
Admin Assistant
Curve Motion
07.2022 - 01.2024
Social Media Lead and Team Member
Tea Cups Tearoom
08.2021 - Current
A-Levels - English Literature, English Language, Economics
Thurston Community College
09.2020 - 07.2022
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